Customer Service Representative

2 months ago

Fareham, Hampshire, United Kingdom HSBC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Branch Customer Service Team, you will be the first point of contact for our customers, taking ownership of their individual needs and delivering an exceptional customer experience.

Key Responsibilities
  • Provide outstanding customer service, engaging in effective conversations, building strong connections, and showing empathy to our customers.
  • Take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations, and providing a personalized, friendly, and efficient service.
  • Identify customers who are in vulnerable situations and determine the best way to support them.
  • Help our customers with more complex banking needs to ensure they feel supported in their choices.
Requirements
  • Demonstrate excellent communication skills, enabling you to engage in effective conversations, build strong connections, and show empathy to our customers.
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly & efficient service.
  • Be resilient to a continuous changing environment.
  • There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed.
Training and Development

You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer.

Our Part-Time Customer Service Consultant training course is a total of 45 hours over a 3-week period between Monday to Friday. We recognize that this may not fit into your working pattern, however we can offer overtime or payment in lieu.

What You'll Get
  • Over six weeks' full time equivalent of holiday. This includes bank and public holidays with the option to buy more.
  • Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
  • A market-leading employer Pension contribution
  • BUPA Healthcare
  • Life Assurance, equivalent to four times your annual salary
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
  • Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

  • Customer Service Representative

    1 week ago

    Fareham, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    Join Our Team as a Customer Service RepresentativeWe are excited to be recruiting for 6 new graduates to work in NERL Operations Division as part of our Early Careers programme. This is a fantastic opportunity to develop your skills and experience in a dynamic and challenging environment.About the RoleAs a Customer Service Representative, you will be working...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    Join Our Team as a Customer Service RepresentativeWe are excited to be recruiting for 6 new graduates to work in NERL Operations Division as part of our Early Careers programme. This is a fantastic opportunity to develop your skills and experience in a dynamic and challenging environment.About the RoleAs a Customer Service Representative, you will be working...

  • Customer Service Representative

    1 week ago

    Fareham, Hampshire, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be the first point of contact for our customers, providing an exceptional customer experience and taking ownership of their individual needs.Key ResponsibilitiesProvide outstanding customer service, engaging...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Fareham is looking for enthusiastic individuals to fill Customer Service Representative roles. As a member of our team, you'll be responsible for engaging with customers, participating in operational workflows, and collaborating with colleagues to achieve goals.Responsibilities:Provide service and support to customers.Contribute to the...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure customer satisfaction.Managing customer accounts and...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a key member of our sales team, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service and respond to customer inquiries in a...

  • Customer Service Representative

    1 month ago

    Fareham, Hampshire, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a confident and empathetic individual to join our dynamic customer service team at Parcelforce Worldwide. As a Customer Service Representative, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.You will work closely with our drivers to ensure seamless collection...

  • Customer Service Representative

    1 month ago

    Fareham, Hampshire, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a confident and empathetic individual to join our dynamic customer service team at Parcelforce Worldwide. As a Customer Service Representative, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.You will work closely with our drivers to ensure seamless collection...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your Key ResponsibilitiesProvide excellent customer service, welcoming and helping customers find what they need.Work across multiple departments,...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure seamless operations.Key ResponsibilitiesDeliver products...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure seamless operations.Key ResponsibilitiesDeliver products...

  • Customer Service Representative

    4 weeks ago

    Fareham, Hampshire, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Service Representative

    4 weeks ago

    Fareham, Hampshire, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Service Representative

    1 week ago

    Fareham, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Fareham, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...

  • Customer Service Representative

    2 weeks ago

    Fareham, Hampshire, United Kingdom Three Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience when visiting our stores.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Fareham, Hampshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Agent to join our dynamic team at Parcelforce Worldwide. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound telephone calls and face-to-face interactions at our collection points.You will work closely...

  • Customer Service Representative

    1 month ago

    Fareham, Hampshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Agent to join our dynamic team at Parcelforce Worldwide. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound telephone calls and face-to-face interactions at our collection points.You will work closely...

  • Customer Service Representative

    1 week ago

    Fareham, Hampshire, United Kingdom Three Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent customer service and support to customersAssist...

  • Customer Service Representative

    1 month ago

    Fareham, Hampshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Agent to join our dynamic team at Parcelforce Worldwide. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound telephone calls and face-to-face interactions at our collection points.You will work closely...