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IT Services Helpdesk Coordinator
2 months ago
Job Title: Help Desk Administrator
Job Summary: We are seeking a skilled and organized Help Desk Administrator to join our IT Services Department. As a key member of our team, you will provide exceptional support to staff, students, and guests, ensuring a seamless and efficient experience.
Main Responsibilities:
- Provide a professional and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the College.
- Manage all helpdesk support requests and enquiries, ensuring timely and effective resolution.
- Offer an organized and efficient administrative service to the departments, maintaining accurate records and updates.
- Develop and maintain strong relationships with customers and suppliers, fostering a collaborative environment.
- Contribute to the development of training materials and guides to support staff in their roles.
Key Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills.
- Proficiency in IT systems and software.
- Ability to work independently and as part of a team.
About Venn Group: Venn Group is a leading recruitment agency specializing in IT and technology roles. We are committed to delivering exceptional service and supporting our clients in finding the best talent for their teams.
