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Customer Experience Leader

2 months ago

Surrey, United Kingdom Topgolf Full time
Job Overview

Topgolf is seeking a highly skilled and experienced Hospitality Manager to lead our golf services team. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Team Leadership
    • Supervise and motivate a team of hospitality professionals to deliver outstanding customer service.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Operational Management
    • Manage the day-to-day operations of our golf services, including reservations, venue management, and guest inquiries.
    • Ensure the cleanliness, maintenance, and organization of our retail areas.
  • Event Execution
    • Plan and execute events, tournaments, and promotions to enhance guest experiences and drive revenue growth.
    • Collaborate with cross-functional teams to deliver seamless event experiences.
  • Customer Service
    • Uphold high standards of customer service and satisfaction, resolving guest concerns promptly and professionally.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements
  • Experience
    • Prior experience in golf course management or related hospitality roles.
    • Strong leadership and team management skills to guide and motivate staff.
  • Skills
    • Exceptional customer service and communication abilities to create a welcoming environment.
    • Proficiency in reservation software and basic computer skills.
What We Offer
  • Competitive Compensation
    • Salary Range £25,820- £27,820+ up to 10% bonus.
  • Benefits
    • 33 days leave (inclusive of bank holidays).
    • Flexible working hours.
    • Continuous professional development in a fast-growing company.
    • Food and Beverage discounts.
    • Discounted use of Topgolf, extending to friends and family.
Requirements for Employment
  • Right to Work
    • Proof of Right to Work in the UK, including a valid Passport, Birth Certificate, and National Insurance Documentation.