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Customer Relationship Manager

2 months ago

Richmond, Greater London, United Kingdom My3Tech Full time
Job Summary

My3Tech is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our IT department, you will be responsible for building and maintaining relationships with our business partners, ensuring successful delivery of IT services and products.

Key Responsibilities
  • Meet with and communicate directly with senior leadership to ensure alignment and successful delivery of IT services.
  • Work closely with IT leadership to ensure the successful delivery of all products and services.
  • Partner with business and Enterprise Architecture to identify business needs and develop a multi-year business capability roadmap.
  • Build and maintain relationships with assigned business partners.
  • Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations.
  • Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Oversee the management of business partner expectations as related to IT engagement and service or product delivery.
  • Manage escalations related to technology procurements, projects, and service delivery requests.
  • Identify, champion, and communicate customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with client and VITA policies, standards, and guidelines.
Requirements
  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Five years of experience working in Information Technology, including knowledge of SDLC Agile Methodology and Technology Procurements.
  • Strong communication skills in writing, speaking, and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
  • Ability to share ownership and drive results as a team.
  • Ability to connect strategy to execution; strategic thinker.
  • Experience in Product Line planning, development, and management.
  • Understanding of client Organization Structure, including Districts and Central Office.
Desired Qualifications
  • BRMP Certification