Housing Assistance Coordinator
3 weeks ago
We are seeking dedicated, enthusiastic, and diligent individuals with a background in administration and strong communication and IT capabilities. This role offers the opportunity to significantly impact the lives of customers and colleagues by assisting in the prevention and resolution of homelessness.
The position involves a variety of responsibilities, including addressing housing benefit inquiries, managing correspondence efficiently, guiding customers through the housing register application process, and offering advice on various housing alternatives. This dynamic, customer-oriented role ensures that each day presents new challenges and experiences.
At Cheshire West and Chester Council, we believe in fostering an environment where everyone can flourish, guided by our core principles of Teamwork, Integrity, Respect, Innovation, Value for Money, and Empowerment.
JOB OBJECTIVE: To deliver a comprehensive housing options triage service to the public, primarily focused on preventing homelessness. This includes handling initial housing advice inquiries via telephone, written communication, and face-to-face interactions, while also providing administrative support to the Advisers and Team Leader.
The ideal candidate will be expected to work from an office location for a set number of days each week, with the remaining days being remote. Exceptional computer and communication skills are essential, along with the ability to address various inquiries from individuals experiencing or at risk of homelessness. Familiarity with the Homelessness Reduction Act is beneficial but not mandatory.
For further insights into the work culture at Cheshire West and Chester Council, including our rewards and benefits, please refer to our resources.
We recognize that no candidate will fulfill every requirement; if your background differs slightly from our outlined criteria and you believe you can contribute meaningfully to the role, we encourage you to share your story with us.
Cheshire West and Chester Council is committed to promoting equality and diversity in the workplace. For additional information, please consult our resources.
Our organization has implemented a Local Living Wage policy, ensuring that all employees receive a minimum hourly wage for their contracted hours.
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