Workshop Operations Manager

2 weeks ago

Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

Job Summary:

We are seeking an experienced Workshop Operations Manager to join our team at Volvo Group. As a key member of our service department, you will be responsible for ensuring that our customers receive an exceptional experience from planning to invoice closure.

Key Responsibilities:

  • Provide focused management to the service department team to ensure an excellent customer experience.
  • Ensure that all processes are adhered to at all times.
  • Carry out regular process reviews with your Dealerpoint Manager to identify operational issues and ensure appropriate follow-up actions are taken.
  • Manage the performance of the service department to ensure that KPI targets are achieved.
  • Manage and plan workshop resources to ensure that work requirements are fulfilled on each shift.
  • Support the depot team as required to ensure job specification, codification, and quoting preparation tasks are completed on a timely basis.
  • Support the customer service team as required to ensure that invoice and claiming closure tasks are accurate and completed on a timely basis.
  • Support the customer service team with specifications and coding of non-standard, complex jobs and ensure all such work is agreed with customers prior to any work being started.
  • Manage the handover of complex or potentially contentious jobs to ensure full buy-in and agreement from the customer.
  • Perform quarterly competence assessments on all technicians and submit to RTC HR in a timely manner.
  • Actively participate in commercial and CAT meetings as required.
  • Manage and process productive wage submission on a monthly basis.
  • Assist the Dealerpoint Manager in the production of the annual business plan.

Benefits:

  • Competitive salary with a 10% KPI-driven bonus.
  • 7% matched pension scheme.
  • Healthcare Cash Back Scheme.
  • Employee discounts across retailers, cinemas, services, and more.
  • Cycle to Work Scheme.

  • Workshop Operations Manager

    7 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our service department, you will be responsible for ensuring that our customers receive an exceptional experience from planning to invoice closure.Key Responsibilities:Customer Service: Provide focused management to the service department team to...

  • Workshop Operations Manager

    6 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our operations team, you will be responsible for proactively managing the customer journey from planning to invoice closure.Key Responsibilities:Manage the service advisors, parts team, and technicians to ensure seamless delivery of service and...

  • Workshop Operations Manager

    6 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our operations team, you will be responsible for proactively managing the customer journey from planning to invoice closure.Key Responsibilities:Manage the service advisors, parts team, and technicians to ensure seamless delivery of service and...

  • Workshop Operations Manager

    5 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our operations team, you will be responsible for proactively managing the customer journey from planning to invoice closure.Main Responsibilities:Manage the service advisors, parts team, and technicians to ensure seamless delivery of service and...

  • Workshop Operations Manager

    6 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our operations team, you will be responsible for proactively managing the customer journey from planning to invoice closure.Main Responsibilities:Manage the service advisors, parts team, and technicians to ensure seamless delivery of service and...

  • Workshop Operations Manager

    2 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our operations team, you will be responsible for proactively managing the customer journey from planning to invoice closure.Main Responsibilities:Manage the service advisors, parts team, and technicians to ensure seamless delivery of service and...

  • Workshop Operations Manager

    2 days ago

    Dunstable, Central Bedfordshire, United Kingdom Volvo Group Full time

    Job Summary:We are seeking an experienced Workshop Controller to join our team at Volvo Group. As a key member of our operations team, you will be responsible for proactively managing the customer journey from planning to invoice closure.Main Responsibilities:Manage the service advisors, parts team, and technicians to ensure seamless delivery of service and...

  • HGV Workshop Manager

    2 days ago

    Dunstable, Central Bedfordshire, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionJob Title: HGV Workshop ControllerLocation: DunstableSalary: Up to £45,000 per annum (dependent on experience)About the Role:The successful candidate will be responsible for leading a team of skilled technicians in a busy commercial vehicle repair workshop. As a HGV Workshop Controller, you will be responsible for ensuring the smooth...

  • HGV Workshop Manager

    2 days ago

    Dunstable, Central Bedfordshire, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionJob Title: HGV Workshop ControllerLocation: DunstableSalary: Up to £45,000 per annum (dependent on experience)About the Role:The successful candidate will be responsible for leading a team of skilled technicians in a busy commercial vehicle repair workshop. As a HGV Workshop Controller, you will be responsible for ensuring the smooth...

  • HGV Workshop Manager

    4 days ago

    Dunstable, Central Bedfordshire, United Kingdom Sprint Recruitment Limited Full time

    Job Title: HGV Workshop ControllerJob Type: Full-timeIndustry: Automotive, TransportationCompany: Sprint Recruitment LimitedLocation: Remote (UK)About the Company: Our client is a leading provider of commercial vehicle repair services.Job Summary: We are seeking an experienced HGV Workshop Controller to lead our team of technicians and ensure the smooth...

  • HGV Workshop Manager

    4 days ago

    Dunstable, Central Bedfordshire, United Kingdom Sprint Recruitment Limited Full time

    Job Title: HGV Workshop ControllerJob Type: Full-timeIndustry: Automotive, TransportationCompany: Sprint Recruitment LimitedLocation: Remote (UK)About the Company: Our client is a leading provider of commercial vehicle repair services.Job Summary: We are seeking an experienced HGV Workshop Controller to lead our team of technicians and ensure the smooth...

  • Workshop Operations Manager

    4 days ago

    Dunstable, Central Bedfordshire, United Kingdom Renault Truck Commercials Ltd. Full time

    Renault Trucks Chiltern, a leading commercial vehicle dealership, is seeking an experienced professional to fill the role of Workshop Controller.Key Responsibilities:Proactively manage the customer's journey from planning to invoice/claim closure.Ensure seamless collaboration between Service Advisors, Parts Team, and Technicians to deliver exceptional...

  • Workshop Operations Manager

    4 days ago

    Dunstable, Central Bedfordshire, United Kingdom Renault Truck Commercials Ltd. Full time

    Renault Trucks Chiltern, a leading commercial vehicle dealership, is seeking an experienced professional to fill the role of Workshop Controller.Key Responsibilities:Proactively manage the customer's journey from planning to invoice/claim closure.Ensure seamless collaboration between Service Advisors, Parts Team, and Technicians to deliver exceptional...

  • HGV Workshop Manager

    3 days ago

    Dunstable, Central Bedfordshire, United Kingdom Sprint Recruitment Full time

    About the Role:Sprint Recruitment is seeking an experienced HGV Workshop Controller to join our client's team in Dunstable. As the Workshop Controller, you will be responsible for planning, controlling, and delivering overall workshop performance.Key Responsibilities:Develop and implement workshop strategies to improve efficiency and productivity.Manage and...

  • HGV Workshop Manager

    3 days ago

    Dunstable, Central Bedfordshire, United Kingdom Sprint Recruitment Full time

    About the Role:Sprint Recruitment is seeking an experienced HGV Workshop Controller to join our client's team in Dunstable. As the Workshop Controller, you will be responsible for planning, controlling, and delivering overall workshop performance.Key Responsibilities:Develop and implement workshop strategies to improve efficiency and productivity.Manage and...

  • Workshop Team Lead

    6 days ago

    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    About the RoleSolus Accident Repair Centres is seeking a skilled and experienced Workshop Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of technicians and ensuring that our workshop runs smoothly and efficiently.Key ResponsibilitiesLead a team of technicians to achieve high-quality repair...

  • Workshop Team Lead

    6 days ago

    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    About the RoleSolus Accident Repair Centres is seeking a skilled and experienced Workshop Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of technicians and ensuring that our workshop runs smoothly and efficiently.Key ResponsibilitiesLead a team of technicians to achieve high-quality repair...

  • Workshop Team Lead

    3 days ago

    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    About the RoleSolus Accident Repair Centres is seeking a skilled and experienced Workshop Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of technicians and ensuring that our workshop runs smoothly and efficiently.Key ResponsibilitiesLead a team of technicians to achieve high-quality repair...

  • Workshop Team Lead

    3 days ago

    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    About the RoleSolus Accident Repair Centres is seeking a skilled and experienced Workshop Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of technicians and ensuring that our workshop runs smoothly and efficiently.Key ResponsibilitiesLead a team of technicians to achieve high-quality repair...

  • Workshop Team Lead

    4 days ago

    Dunstable, Central Bedfordshire, United Kingdom Solus Accident Repair Centres Full time

    Job Summary:We are seeking a highly skilled and experienced Workshop Team Lead to join our team at Solus Accident Repair Centres. As a key member of our workshop team, you will be responsible for leading a collaborative team environment that focuses on delivering exceptional customer service and quality repairs.Key Responsibilities:Lead the workshop team in...