Head of Retail Operations
7 days ago
Job Summary:
The Head of Retail will be responsible for developing and executing retail strategies to maximize sales, profitability, and market share for the company's brick-and-mortar stores.
This role will oversee retail operations, drive customer experience initiatives, and ensure that the stores reflect the company's values and premium positioning.
Key Responsibilities:
- Strategic Planning:
- Develop and implement comprehensive retail strategies aligned with the company's overall business objectives.
- Identify growth opportunities in existing and new markets to expand the retail footprint.
- Manage merchandising and its KPIs, such as sell-through rate and sales per square meter.
- Sales and Profitability:
- Set and achieve sales targets, KPIs, and profitability goals for retail operations.
- Analyze sales data and market trends to make informed business decisions and adjustments to strategies.
- Retail Operations:
- Oversee day-to-day retail operations, including inventory management, visual merchandising, and store layout.
- Ensure operational excellence and compliance with company policies and standards.
- Customer Experience:
- Enhance the customer journey by implementing best practices in customer service and engagement.
- Foster a customer-centric culture within the retail team.
- Team Leadership:
- Lead, mentor, and develop the retail team, including store managers and sales associates.
- Promote a positive and collaborative work environment that encourages high performance.
- Financial Management:
- Prepare and manage retail budgets, forecasts, and financial reports.
- Optimize cost control measures to maximize profitability.
- Market Expansion:
- Identify and evaluate potential locations for new store openings.
- Develop and execute plans for entering new retail markets.
About Us:
House of Fashion Associates Ltd is a leading provider of premium soft furnishings, with a rich heritage and commitment to exceptional British craftsmanship. We are passionate about creating beautiful home textiles that bring joy to people's everyday lives.
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