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Retail Team Leader
2 months ago
About the Role
We are seeking a highly skilled and motivated Retail Team Leader to join our team at the National Trust. As a key member of our retail operations, you will be responsible for supporting the day-to-day management of our property retail operation to ensure it is commercially successful and consistently exceeds our visitors' expectations.
Key Responsibilities
- Monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximizing our profitability and income.
- Supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.
- Develop and implement effective sales and merchandising strategies to drive revenue growth and improve customer engagement.
- Collaborate with cross-functional teams to achieve business objectives and improve operational efficiency.
Requirements
- Able to demonstrate a strong customer service ethos and experience of working in a retail environment, including selling and merchandising skills.
- Strong people skills enabling good relationships and knowledge of retail best practice, including selling and merchandising skills and effective space management.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
What We Offer
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts, such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
