Equestrian Retail Store Manager

4 days ago


Stockport, Stockport, United Kingdom Naylor's Equestrian Llp Full time
About Naylor's Equestrian LLP

Naylor's Equestrian LLP is a leading omnichannel retailer of equestrian fashion, equipment, and services with a strong presence in the UK and internationally.

Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to join our team. As a key member of our retail operations team, you will be responsible for the day-to-day management of our equestrian retail stores, ensuring exceptional customer service, sales growth, and operational excellence.

Key Responsibilities
  • Customer Service
    • Deal with customer inquiries and complaints in a professional and timely manner.
    • Have a thorough understanding of our customer service measuring programme and customer satisfaction surveys.
  • Store Operations
    • Assist the Retail Management team in the day-to-day running of the designated stores within a specific area.
    • Utilize in-store devices to drive sales and customer engagement.
    • Confidently use the store's dashboard to analyze sales data, foot traffic, and customer behavior.
  • Training and Development
    • Monitor the Training and Development site and track staff progression through relevant e-assessments.
    • Assist with store recruitment, new starter inductions, and staff training.
    • Prioritize management development through the Trainee Management Academy.
  • Business Development
    • Attract and engage customers through effective visual merchandising and in-store promotions.
    • Ensure the weekly brief has been actioned with the store team.
Requirements
  • Proven retail management experience in the equestrian industry.
  • Excellent time management and organizational skills.
  • Strong IT skills, including Microsoft Outlook, Word, and Excel.
  • Ability to travel to stores as required.
  • Incremental holiday allowance and staff discount on JD Group and other brands within the organization.
What We Offer
  • Pension scheme.
  • Personal development opportunities to learn and develop at work.

Applications that meet the skills criteria will be contacted for a first-stage meeting with the talent team.



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