Project Support Coordinator

3 weeks ago

London, Greater London, United Kingdom East End Health Network Full time
About the Role

We are seeking a highly organized and proactive Project Support Coordinator to join our team at East End Health Network. As a key member of our administrative team, you will play a vital role in supporting the delivery of projects and initiatives within our organization.

Key Responsibilities
  • Patient Administration: Ensure the accuracy and completeness of patient health records, including updating medical histories and treatment plans.
  • Patient Education and Support: Provide necessary guidance to patients, including completing forms and understanding clinic policies.
  • Referral Management: Coordinate patient referrals to specialists or other health or social care providers, ensuring timely communication and follow-up.
  • Patient Follow-Up: Adhere to systems for patient follow-up, including contacting patients for appointment reminders, test results, or medication adherence checks.
  • Patient Advocacy: Act as an advocate for patients within the healthcare system, assisting with navigating services, understanding treatment options, and addressing concerns.
  • Administrative Support: Maintain inventory of office and medical supplies, ensuring adequate stock levels, and coordinating orders as necessary.
  • Financial Administration: Assist in the collation and recording of costs incurred for projects delivered, and track expenditure to ensure it is kept in line with budgetary limitations.
  • Training and Onboarding Support: Assist in the training and onboarding of new staff members, including providing guidance on administrative procedures and systems.
  • Coordination of Projects: Assist in the coordination of the delivery of projects, including logistical support and participant communication.
  • Policy and Procedure Maintenance: Assist in the maintenance of administrative policies and procedures, ensuring compliance with regulatory standards and best practices.
  • Data Entry and Management: Ensure the accuracy and completeness of electronic health records, and troubleshoot any issues with the EHR system.
  • Quality Assurance: Conduct regular audits of patient records and data entry to ensure accuracy, completeness, and compliance with regulatory standards.
  • Performance Reporting: Compile data for performance metrics and Key Performance Indicators (KPIs), and assist in the preparation of performance reports for management review.
  • Performance Improvement Initiatives: Participate in performance improvement initiatives by collecting and analyzing data, identifying trends or areas for improvement, and assisting in the development and implementation of action plans.
  • Data Security Management: Ensure the security and confidentiality of patient data through adherence to data protection policies, regular audits, and staff training on privacy best practices.
  • Team Collaboration: Support the coordination and implementation of special projects or initiatives within the primary care network, working closely with project leads and stakeholders.
Requirements
  • IT Proficiency: Familiarity with electronic medical records (EMR) systems beyond just Microsoft Office Suite, such as experience with specific healthcare software or platforms.
  • Regulatory Compliance Knowledge: Understanding of relevant healthcare regulations and compliance requirements, including GDPR in Europe.
  • Project Management Skills: Basic understanding of project management principles and tools, such as project scheduling, task management, and resource allocation.
  • Regulatory Compliance Certification: Possession of relevant certifications related to healthcare compliance, such as Certified Healthcare Compliance (CHC) or Certified Professional in Healthcare Quality (CPHQ).
  • Personal Attributes: Empathy and sensitivity towards patients, cultural competence, commitment to ongoing professional development, resilience, and a continuous improvement mindset.

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