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Service Coordinator/Team Leader
2 months ago
About the Role
This is an exciting opportunity for two experienced individuals to join our busy Trauma & Orthopaedic team as a Service Coordinator/Team Leader. The successful candidates will be responsible for the supervision and leadership of either the Spinal Team or The Shoulder & Elbow Team within the Trauma & Orthopaedic service.
Key Responsibilities
- Provide high-quality administrative support to the Management Team, including responsible administrative support in their absence.
- Coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local and national Access Policy arrangements.
- Ensure all administrative processes and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures.
- Monitor waiting times and ensure RTT (Referral to Treatment) pathways are accurate and up to date.
- Book appointments from waiting lists and set up and update Clinics/Theatre Bookings as required.
- Assist and support other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.
Requirements
- Excellent interpersonal skills and experience in dealing with patients.
- Ability to use own initiative, prioritising workload to meet the changing needs of the department.
- Flexible and calm approach to staff and patients, with the ability to support staff through change.
- Excellent IT skills and ability to work well under pressure.
About Us
The Royal Devon University Healthcare NHS Foundation Trust is a leading healthcare provider in the South West of England. We are committed to delivering high-quality patient care and improving health outcomes for our local communities.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Flexible working arrangements and work-life balance.
- Access to comprehensive training and development programs.
- Recognition and reward for outstanding performance.
