Service Coordinator/Team Leader

4 weeks ago

Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

Job Summary

This role provides high-quality administrative support to the Management Team, including responsible administrative support in their absence, using own initiative and working without supervision.

Key responsibilities include:

  • Providing excellent customer care, including communication with distressed and anxious patients and relatives, treating them with tact and empathy.
  • Coordinating and organizing the attendance of patients to outpatient, inpatient & day case appointments in line with local and national Access Policy arrangements.
  • Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures.
  • Monitoring waiting times, ensuring RTT (Referral to Treatment) pathways are accurate and up to date.
  • Booking appointments from waiting lists and setting up and updating Clinics/Theatre Bookings as required.
  • Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

Main Duties of the Job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It's never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.

Job Responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More Detail about the Role:

We are looking for two enthusiastic and experienced individuals to join our busy Trauma & Orthopaedic team in the role of Service Coordinator / Team Leader.

You will be responsible for the supervision and leadership of either the Spinal Team or The Shoulder & Elbow Team within the Trauma & Orthopaedic service. This exciting role is challenging, fast-paced and a great development opportunity in which you will be fully supported.

As a Service Coordinator based in the Princess Elizabeth Orthopaedic Centre (PEOC), you will be adaptable, patient and work well under pressure, enhancing patient care for our Spinal & Orthopaedic patients.

If you feel you would be able to meet the demands of this rewarding role, then we would be delighted to hear from you. Visits are welcome and encouraged.

Working Pattern: hours per week, Monday to Friday.

Interview Date: Wednesday 2nd October 2024

For further information please contact: Jade Auger, Spine Admin Line Manager, on or Mel Howland, Shoulder & Elbow Admin Line Manager, on 01392 403569 or Gemma Beer, Admin Services Manager, on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family-friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

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