Service Coordinator/Team Leader

3 weeks ago


Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and experienced Service Coordinator/Team Leader to join our Trauma & Orthopaedic team at the Royal Devon University Healthcare NHS Foundation Trust. As a key member of our team, you will be responsible for providing high-quality administrative support to our management team, including responsible administrative support in their absence, using your own initiative and working without supervision.

Key Responsibilities

  • Provide excellent customer care, including communication with distressed and anxious patients and relatives, treating them with tact and empathy.
  • Coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local and national Access Policy arrangements.
  • Ensure all administrative processes and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures.
  • Monitor waiting times, ensuring RTT (Referral to Treatment) pathways are accurate and up to date.
  • Booking appointments from waiting lists and setting up and updating Clinics/Theatre Bookings as required.
  • Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

About Us

The Royal Devon University Healthcare NHS Foundation Trust is a leading healthcare provider in the South West, with a reputation for excellence in patient care and innovative healthcare services. We are committed to delivering high-quality care to our patients and communities, and we are seeking a talented and dedicated individual to join our team.

What We Offer

We offer a competitive salary and benefits package, including access to our comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We also offer a range of staff discounts on shopping, fitness and leisure options, and you can spread the cost of technology and home appliance purchases from major retailers.

Person Specification

We are looking for a highly skilled and experienced individual who has the ability to communicate with people calmly, sensitively and effectively both on the telephone and in person. You will need to have excellent interpersonal skills, experience in dealing with patients, and the ability to use your own initiative, prioritising your workload to meet the changing needs of the department.

How to Apply

If you are a motivated and dedicated individual who is passionate about delivering high-quality care, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].



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