Technical Support Specialist
6 days ago
Are you looking to take your career to the next level and work for a company that truly values its employees? Allegiance Technology Ltd is an IT Service / Cloud provider based in the UK, known for its excellent staff development plans and strong partnership with Microsoft. We are currently seeking a 3rd Line Support Engineer to join our team.
As a 3rd Line Support Engineer, you will play a critical role in providing advanced technical support and solutions to our clients. Your responsibilities will include resolving complex IT issues, maintaining and optimizing infrastructure, and ensuring the smooth operation of our clients' IT environments. This role requires strong expertise in Azure, Office 365, and Networking, including routers, switches, and VLANs.
Key Responsibilities:- Provide 3rd line support and troubleshooting for escalated IT issues.
- Manage and maintain cloud environments, primarily within Microsoft Azure.
- Administer and support Office 365, including Exchange, SharePoint, and Teams.
- Design, configure, and manage network infrastructure, including routers, switches, and VLANs.
- Collaborate with 1st and 2nd line support teams to resolve technical issues efficiently.
- Implement and maintain security best practices across all IT systems.
- Perform regular system monitoring, maintenance, and optimization.
- Document technical procedures, configurations, and solutions.
- Assist in the planning and implementation of IT projects.
- Proven experience in a 3rd Line Support Engineer role or similar.
- Strong expertise in Microsoft Azure, including VM management, networking, and security.
- Extensive experience with Office 365 administration and troubleshooting.
- In-depth knowledge of networking technologies, including routers, switches, and VLANs.
- Familiarity with firewalls, VPNs, and network security best practices.
- Competitive salary between 40,000 and 50,000, based on experience.
- Opportunities for career progression and professional development.
- Flexible working arrangements.
- Comprehensive benefits package.
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