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Technical Support Specialist

2 months ago


Leyland, Lancashire, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

Job Title: 3rd Line Support Engineer

Location: Preston, UK

Salary: 40,000 - 50,000

Are you looking to take the next step in your career and work for a company that truly values their employees? Allegiance Technology Ltd is an IT Service / Cloud provider based in Preston, they truly have one of the best staff development plans in the industry, and are held in high regard as one of Microsoft's top partners. The company are now looking for a 3rd Line Support Engineer, who's position will be split around 70% project work and 30% escalations from the Service Desk.

Job Summary:

As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions to our clients. You will be responsible for resolving complex IT issues, maintaining and optimizing infrastructure, and ensuring the smooth operation of our clients' IT environments. This role requires strong expertise in Azure, Office 365, and Networking, including routers, switches, and VLANs.

Key Responsibilities:

  • Provide 3rd line support and troubleshooting for escalated IT issues.
  • Manage and maintain cloud environments, primarily within Microsoft Azure.
  • Administer and support Office 365, including Exchange, SharePoint, and Teams.
  • Design, configure, and manage network infrastructure, including routers, switches, and VLANs.
  • Collaborate with 1st and 2nd line support teams to resolve technical issues efficiently.
  • Implement and maintain security best practices across all IT systems.
  • Perform regular system monitoring, maintenance, and optimization.
  • Document technical procedures, configurations, and solutions.
  • Assist in the planning and implementation of IT projects.

Requirements:

  • Proven experience in a 3rd Line Support Engineer role or similar.
  • Strong expertise in Microsoft Azure, including VM management, networking, and security.
  • Extensive experience with Office 365 administration and troubleshooting.
  • In-depth knowledge of networking technologies, including routers, switches, and VLANs.
  • Familiarity with firewalls, VPNs, and network security best practices.

Desirable Qualifications:

  • Microsoft Certified in any area

What We Offer:

  • Competitive salary between 40,000 and 50,000, based on experience.
  • Opportunities for career progression and professional development.
  • Flexible working arrangements.
  • Comprehensive benefits package.