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IT Technical Service Apprentice
2 months ago
Progress Housing Group is a leading provider of housing and related services, with a strong commitment to making a positive difference in the lives of our customers. With a team of over 900 dedicated colleagues, we strive to deliver high-quality services that meet the needs of our communities.
Job SummaryWe are seeking a highly motivated and technically skilled individual to join our team as a Trainee Technical Services Assistant. As a key member of our Service Desk team, you will play a vital role in providing technical support to our staff and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide technical support to staff across the business
- Set up equipment for new starters and implement new technology solutions
- Manage Service Desk tickets and coordinate with the team to resolve customer issues
- Support the wider work of the Digital Service Department, including migrating services to the cloud
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Ability to communicate clearly and effectively
- Technical IT skills with a commitment to learn and develop
- A competitive salary of £22,682 rising to £23,918 in the second year
- A role within a dynamic and supportive team
- Opportunities for professional development and growth
- A comprehensive benefits package, including paid holiday entitlement and employee assistance programme
