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IT Technical Service Apprentice

2 months ago

Leyland, Lancashire, United Kingdom QA Full time
About Progress Housing Group

Progress Housing Group is a leading provider of housing and related services, with a strong commitment to making a positive difference in the lives of our customers. With a team of over 900 dedicated colleagues, we strive to deliver high-quality services that meet the needs of our communities.

Job Summary

We are seeking a highly motivated and technically skilled individual to join our team as a Trainee Technical Services Assistant. As a key member of our Service Desk team, you will play a vital role in providing technical support to our staff and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support to staff across the business
  • Set up equipment for new starters and implement new technology solutions
  • Manage Service Desk tickets and coordinate with the team to resolve customer issues
  • Support the wider work of the Digital Service Department, including migrating services to the cloud
Requirements
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Ability to communicate clearly and effectively
  • Technical IT skills with a commitment to learn and develop
What We Offer
  • A competitive salary of £22,682 rising to £23,918 in the second year
  • A role within a dynamic and supportive team
  • Opportunities for professional development and growth
  • A comprehensive benefits package, including paid holiday entitlement and employee assistance programme