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Service Coordination Administrator

2 months ago

Paignton, United Kingdom BIG ANT Group Recruitment Specialists Full time

Big Ant Group is proud to collaborate with SWISCo in the search for a Service Coordination Administrator to support the Head of Service for Parks and Street Cleansing, Green Infrastructure, and Neighbourhood Enforcements.


The successful applicant will be a motivated individual eager to understand the operations, embrace innovation, and contribute to the positive transformations occurring within the organization.

This position plays a vital role in assisting the Head of Service and Service Managers across various sectors, ensuring the effective execution of all essential service functions.

As a key team member, you will promote efficient service delivery and provide supporting data to validate this. You will foster strong relationships with both external stakeholders and internal teams, exemplifying leadership and advocating for a robust Health and Safety culture.

Being part of our One Team, One Goal ethos is crucial. Are you prepared to make a significant impact?

Role Overview:
Expectations and Outcomes

Confidential Administrative Support:

  • Deliver confidential assistance to legal governance and compliance teams within your division.
  • Guarantee compliance with Data Protection regulations and maintain Customer Confidentiality at all times.

Monitoring and Reporting:

  • Supervise the activities of contractors, partners, and consultants.
  • Promptly report any defects, hazards, or issues in service provision.

Service Quality and Performance:

  • Ensure that departmental services meet or surpass national and local performance standards and objectives.
  • Manage matters efficiently, aligning with the Service Level Agreement performance criteria.

Data Presentation and Research:

  • Present data utilizing performance metrics, customer feedback, and regulatory assessments.
  • Engage in research to support the development of software solutions.

Mailbox and Calendar Management:

  • Organize and oversee service-specific and team mailboxes and calendars, ensuring proper monitoring and action.

Performance Data Management:

  • Compile and maintain current performance data on relevant database systems.

On-site Support:

  • Attend on-site evaluations as necessary to provide assistance.

Communication Handling:

  • Manage all team communications via email, letters, and telephone.
  • Distribute work and highlight priority communications for managers' attention.

Technical Administrative Support:

  • Assist in the creation and development of maintenance and business plans for the service area.
  • Lead and ensure adherence to all administrative processes and procedures.
  • Administer relevant organizational and project management systems.

Documentation Preparation:

  • Prepare professional and confidential service documentation, including legal documents, agendas, minutes, statistics, presentations, and spreadsheets.

Training and Development:

  • Participate in all necessary training to enhance knowledge and understanding.

Team Collaboration:

  • Collaborate with other Technical Assistants across SWISCo service areas, providing cover and support when needed.

Innovative Solutions:

  • Provide courteous and professional advice to colleagues when offering innovative solutions.

Customer Service:

  • Address complaints or inquiries effectively and deliver exceptional customer service.
  • Assess risks to the public and report to senior managers as necessary.

Campaign Promotion:

  • Advocate for SWISCo campaigns and communicate with customers, residents, and visitors to resolve queries through various communication channels.
Person Specification - Essential

Communication:
Strong verbal and written communication skills.

IT Proficiency:
Proficient in Microsoft Office, 365, and specialized software.

Teamwork:
Effective collaboration across departments.

Organisation:
Excellent prioritization and time management skills.

Adaptability:
Ability to manage deadlines, conflicts, and changing circumstances.

Analytical Skills:
Strong numerical and analytical capabilities.

Customer Focus:
Committed to meeting and exceeding customer expectations.

Equality and Inclusion:
Promotes respect and challenges inappropriate behavior.

Responsibility:
Takes ownership of work activities, behavior, and personal development.

Detail-Oriented:
Strong organizational skills, accuracy, and attention to detail.

Initiative:
Ability to work independently and solve problems creatively.

Confidentiality:
Maintains confidentiality appropriately.

Health & Safety:
General knowledge of workplace requirements.

Legal Documentation:
Experienced in producing and formatting legal documents.

Office Experience:
Experience in a busy office environment, prioritizing and meeting deadlines.

Customer Service:
High standards in service delivery and complaint handling.

Record Keeping:
Accurate and methodical record-keeping skills.

Service Delivery:
Commitment to high-quality service provision.

Relationship Building:
Ability to foster and maintain working relationships.

Education:
NVQ4 or equivalent qualification.

Driving Licence:
Full driving license, capable of traveling as required.

Flexibility:
Willingness to accommodate unsociable hours.