Location Manager

2 weeks ago

Tadcaster, North Yorkshire, United Kingdom Anchor Full time

About the Role

Anchor is seeking a skilled Location Manager to oversee the delivery of high-quality services to our residents in Extra Care housing. As a key member of our housing team, you will be responsible for managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.

Key Responsibilities

  • Manage properties and enable residents to live independent lives
  • Let properties, manage rent accounts, deal with anti-social behaviour, fulfill our Safeguarding responsibilities, and ensure repairs are carried out
  • Listen and respond to residents and partners with an aim to proactively deal with issues before they become a complaint
  • Take ownership for a complaint and follow the complaints process while keeping all parties informed
  • Lead on relationship management across the location, working collaboratively to find solutions and satisfactory resolutions
  • Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations, and delivery of outputs
  • Manage the location's budget and service charge accounts, ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner
  • Ensure that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
  • Work with external agencies and partners, such as local authority commissioners, on-site care providers, social workers, and medical professionals, to provide support to residents with a range of needs, including ensuring they have access to the right services to help them continue to live independently
  • Encourage all residents to have an up-to-date and relevant support plan that identifies their individual needs
  • Connect with residents, help them access health and social services, and encourage inclusion in social events both internally and in the wider community

About Anchor

Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

A Rewarding Environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & Happiness

  • Gym, fitness, and wellbeing discounts
  • Mental health support
  • Flexible working options

Finance

  • Pension plan – contribute between 4% and 8%, and we'll match it or better
  • Quick and easy pension transfer service
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology, and more

Career

  • Ongoing personal and professional development program
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities

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