Customer Service Representative

2 months ago


Norwich, Norfolk, United Kingdom Pertemps TM Full time

Pertemps TM is seeking experienced Claims Call Handlers to support a leading Motor Insurance company in Norwich.

These temporary positions offer an excellent opportunity to work within a dynamic and customer-focused environment.

Role Overview

As a Claims Call Handler, you will be responsible for providing exceptional customer service by answering inbound calls and assisting customers with non-complex queries related to motor insurance claims. Your role will involve guiding customers through the appropriate claims journey and ensuring they receive the necessary support and information.

Key Responsibilities
  • Handle inbound calls from customers seeking assistance with motor insurance claims.
  • Provide clear and concise explanations of the claims process to customers.
  • Guide customers through the necessary steps to submit their claims effectively.
  • Offer empathetic support and ensure a positive customer experience.
  • Maintain accurate records of customer interactions and claim details.
Essential Skills and Experience
  • Proven experience in a call center environment, delivering exceptional customer service.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and the ability to handle customer inquiries effectively.
  • A professional and courteous demeanor with a commitment to providing outstanding support.

Experience in the insurance industry is desirable but not essential.



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