Customer Service Representative

6 days ago

Exeter, Devon, United Kingdom Seetec Group Ltd. Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Seetec Group Ltd. as a Rapid Response Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide In-Work Support: Deliver high-quality in-work support services to our clients, ensuring they receive the necessary assistance to achieve their goals.
  • Identify and Mitigate Risks: Proactively identify potential risks and challenges that may impact our clients' success and develop strategies to mitigate these risks.
  • Collaborate with Colleagues: Work closely with our operational colleagues to provide a holistic and collaborative approach to our clients' support.
  • Utilize Communication Methods: Utilize various communication methods, including outbound phone calls, to engage with our clients and provide close support.
  • Administer Vouchers: Administer VEX vouchers to provide tighter controls and ensure the smooth and efficient processing of vouchers.
Requirements
  • Customer Service Experience: Possess a strong background in customer service, with experience in a similar role.
  • IT Literacy: Be proficient in using MS Office products and modern digital technologies, including Microsoft Teams and customer databases/systems.
  • Positive Attitude: Demonstrate a positive, service-oriented attitude and a willingness to work without direct supervision or as part of a team.
  • High-Performance Culture: Have experience working in a high-performance culture and delivering services to specific quality standards.
What We Offer
  • Competitive Salary: A competitive salary range of £26,500 to £29,585 p.a.
  • Benefits Package: A comprehensive benefits package, including 25 days annual leave, company pension scheme, employer-paid healthcare cash plan, and more.
  • Opportunities for Growth: Opportunities for career growth and professional development within a dynamic and employee-owned organization.

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