Customer Complaints Specialist

4 weeks ago


London, Greater London, United Kingdom Sellick Partnership Full time

Complaints Coordinator

Full time, 37 hours per week

£17.50 per hour

Temporary ongoing contract

Hybrid working available (1 day per week in office)

Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support a client in managing customer grievances effectively. This position emphasizes the importance of complaint management, thorough investigation, and resolution.

Key Responsibilities:

  • Facilitating the investigation of customer complaints, ensuring timely updates are provided throughout the process.
  • Formally acknowledging complaints within established timeframes.
  • Accurately documenting all complaints in the internal database.
  • Monitoring and tracking the progress of complaint cases.
  • Generating customer feedback reports to identify opportunities for process enhancements.
  • Handling various administrative tasks as required.

Essential Qualifications:

  • Demonstrated experience in complaint management.
  • Strong administrative skills.
  • Experience in the social housing sector is preferred.

Sellick Partnership is committed to fostering an inclusive and accessible recruitment process, welcoming applications from individuals of diverse backgrounds and experiences. We evaluate applications based on the qualifications and skills presented in the CV.



  • London, Greater London, United Kingdom Sellick Partnership Full time

    Complaints CoordinatorFull-time Position, 37 hours per weekHourly Rate: £17.50Temporary Ongoing ContractHybrid Work Model Available (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator for a client in Manchester. This role is pivotal in managing and addressing customer grievances, with an emphasis on...


  • London, Greater London, United Kingdom Sellick Partnership Full time

    Complaints CoordinatorFull time, 37 hours per week£17.50 per hourTemporary ongoing contractHybrid working is available (1 day per week in office)Sellick Partnership is seeking a dedicated Complaints Coordinator to support a client based in Manchester. This position is essential for overseeing and addressing customer grievances, with an emphasis on effective...


  • London, Greater London, United Kingdom Sellick Partnership Full time

    Complaints CoordinatorFull-time Position, 37 hours per weekHourly Rate: £17.50Temporary Ongoing ContractHybrid Work Model Available (1 day per week in-office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator for a client based in Manchester. This position is centered around the effective management of customer grievances,...


  • London, Greater London, United Kingdom Cherry Pick People Full time

    Job Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...


  • London, Greater London, United Kingdom Cherry Pick People Full time

    Job Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...


  • London, Greater London, United Kingdom CREATE Fertility Full time

    Job Description**Job Title:** Complaint Resolution Specialist**Job Summary:** We are seeking a highly skilled Complaint Resolution Specialist to join our team at CREATE Fertility. The successful candidate will be responsible for managing and resolving patient complaints in a timely and effective manner.Key Responsibilities:Complaint Management: Manage and...


  • London, Greater London, United Kingdom CREATE Fertility Full time

    Job Description**Job Title:** Complaint Resolution Specialist**Job Summary:** We are seeking a highly skilled Complaint Resolution Specialist to join our team at CREATE Fertility. The successful candidate will be responsible for managing and resolving patient complaints in a timely and effective manner.Key Responsibilities:Complaint Management: Manage and...


  • London, Greater London, United Kingdom Edenbrook Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Handling: Manage and handle customer complaints from initial...


  • London, Greater London, United Kingdom Edenbrook Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Handling: Manage and handle customer complaints from initial...


  • London, Greater London, United Kingdom Edenbrook Full time

    We are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our organization, you will play a critical role in ensuring that our customers receive exceptional service and support.The ideal candidate will have a strong background in complaints handling and experience working within the financial services...


  • London, Greater London, United Kingdom Edenbrook Full time

    We are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our organization, you will play a critical role in ensuring that our customers receive exceptional service and support.The ideal candidate will have a strong background in complaints handling and experience working within the financial services...


  • London, Greater London, United Kingdom Utility Warehouse Limited Full time

    Job Summary:We are seeking a highly motivated and proactive individual to join our Financial Services Operations team as a Complaint Resolution Specialist. This role will be responsible for handling complaints where a First Time Resolution has not been possible, ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for...


  • London, Greater London, United Kingdom Utility Warehouse Limited Full time

    Job Summary:We are seeking a highly motivated and proactive individual to join our Financial Services Operations team as a Complaint Resolution Specialist. This role will be responsible for handling complaints where a First Time Resolution has not been possible, ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for...


  • London, Greater London, United Kingdom The London Clinic Full time

    Job OverviewWe are seeking an experienced Complaints Resolution Specialist to join our Clinical Governance team at The London Clinic.This is a band 5 role, offering a competitive salary and the opportunity to work in a leading private hospital in London.About The London ClinicThe London Clinic is a prestigious private hospital with state-of-the-art...


  • London, Greater London, United Kingdom The London Clinic Full time

    Job OverviewWe are seeking an experienced Complaints Resolution Specialist to join our Clinical Governance team at The London Clinic.This is a band 5 role, offering a competitive salary and the opportunity to work in a leading private hospital in London.About The London ClinicThe London Clinic is a prestigious private hospital with state-of-the-art...


  • London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...


  • London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...


  • London, Greater London, United Kingdom CREATE Fertility Full time

    About UsCREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of innovative and gentle fertility solutions, committed to delivering exceptional patient care and outcomes.Job SummaryWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team in Farringdon, London. As...


  • London, Greater London, United Kingdom CREATE Fertility Full time

    About Us:CREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of Natural and Mild IVF, a form of IVF that uses gentle, safer, and more affordable methods. Our team is dedicated to delivering exceptional patient care and experiences.Job Description:We are seeking a highly skilled and empathetic...


  • London, Greater London, United Kingdom CREATE Fertility Full time

    About Us:CREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of Natural and Mild IVF, a form of IVF that uses gentle, safer, and more affordable methods. Our team is dedicated to delivering exceptional patient care and experiences.Job Description:We are seeking a highly skilled and empathetic...