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Customer Complaints Specialist

3 months ago

London, Greater London, United Kingdom Sellick Partnership Full time

Complaints Coordinator

Full-time Position, 37 hours per week

Hourly Rate: £17.50

Temporary Ongoing Contract

Hybrid Work Model Available (1 day per week in office)

Sellick Partnership is currently seeking a dedicated Complaints Coordinator for a client in Manchester. This role is pivotal in managing and addressing customer grievances, with an emphasis on effective complaints resolution and investigation.

Key Responsibilities of the Complaints Coordinator:

  • Facilitating the investigation of customer complaints, ensuring regular updates are provided on the status of their cases.
  • Timely acknowledgment of complaints in accordance with established procedures.
  • Accurate documentation of all complaints in the internal database.
  • Monitoring and tracking the progress of complaint cases.
  • Generating customer feedback reports to identify areas for process enhancement.
  • Handling various administrative tasks as required.

Essential Qualifications for the Complaints Coordinator:

  • Demonstrated experience in handling complaints.
  • Strong administrative skills.
  • Experience in the social housing sector is preferred.

Sellick Partnership is committed to fostering an inclusive and accessible recruitment process, welcoming applications from candidates of diverse backgrounds and experiences. For details on how your personal information may be utilized by Sellick Partnership, please refer to our data processing notice available on our website.