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Customer Service Complaints Team Lead

1 month ago

London, Greater London, United Kingdom Chip UK Full time
{"title": "Customer Service Complaints Team Manager", "description": "Job Summary

We are seeking a highly skilled Customer Service Complaints Team Manager to join our team at Chip UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high-quality experience.

Key Responsibilities
  • Manage a team of Complaints Specialists to ensure efficient and effective complaint resolution
  • Develop and implement strategies to improve customer satisfaction and reduce complaints
  • Collaborate with other teams to ensure consistency in customer service delivery
  • Monitor and report on customer complaints and feedback
  • Identify and implement process improvements to enhance customer experience
Requirements
  • Proven experience in customer service and complaint management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Knowledge of customer service principles and practices
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].

", "company": "Chip UK", "location": "Shoreditch", "industry": "Fintech"}