Customer Service Complaints Team Lead

4 weeks ago

London, Greater London, United Kingdom Chip UK Full time
{"title": "Customer Service Complaints Team Manager", "description": "Job Summary

We are seeking a highly skilled Customer Service Complaints Team Manager to join our team at Chip UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving complaints in a timely and professional manner.

Key Responsibilities
  • Manage a team of customer service representatives to ensure excellent customer service and complaint resolution.
  • Develop and implement effective complaint handling processes to ensure customer satisfaction and loyalty.
  • Collaborate with other teams to identify and resolve customer complaints and issues.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Monitor and analyze customer feedback and complaints to identify trends and areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements
  • Proven experience in customer service and complaint handling.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].

", "lang_code": "en"}

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