Business Development Manager

3 days ago

Cheadle, Staffordshire, United Kingdom Charlotte Tilbury Full time
About the Role

The Assistant Business Manager is a key member of our retail team, responsible for driving sales growth and delivering exceptional customer experiences. As a true brand ambassador, you will embody the Charlotte Tilbury values and lead by example to promote a positive and cooperative team culture.

Key Responsibilities
  • Develop and execute business plans to meet and exceed sales targets and key performance indicators.
  • Collaborate with the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
  • Lead by example to promote exceptional customer service and create a customer experience that exceeds expectations.
  • Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
  • Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
  • Entrepreneurial with proposing plans, events, and other activities to unlock commercial success.
About You
  • Proven retail management experience with a track record of driving sales growth and delivering exceptional customer experiences.
  • A genuine passion for the beauty industry and a deep understanding of the Charlotte Tilbury brand.
  • Commercial acumen and strategic planning experience.
  • People management experience with a focus on developing and coaching high-performing teams.
What We Offer
  • A structured induction programme – Charlotte's Magic Academy – to ensure you have the skills and knowledge to succeed in your role.
  • Structured career development opportunities to support your growth and progression within the company.
  • Exclusive access to new product launches and a full Charlotte Tilbury Look on completion of the induction programme.
  • A range of benefits, including life assurance, birthdays off work, and team sales incentives.

At Charlotte Tilbury Beauty, we celebrate and support diversity, equity, and inclusion in all aspects of our business. We believe that everyone deserves to be the most beautiful version of themselves, and we're committed to creating a workplace that reflects this value.

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