Technical Support Specialist

2 weeks ago

Swadlincote, Derbyshire, United Kingdom Culina Group Full time

Job Summary

The Culina Group is seeking a highly skilled Network Support Coordinator to join our team. As a key member of our operations team, you will be responsible for providing reactive support to our partners across the UK and Ireland, including critical assistance when necessary.

Key Responsibilities

  • Provide physical assistance to partners and the Culina Group to ensure network service is robust
  • Submit visit reports to your manager and CRM
  • Provide an effective rollout of new systems, procedures, and required training to partners where necessary
  • Work with internal departments to facilitate a smooth install/new partner process
  • Work closely with internal departments to ensure potential new partners are 'fit for purpose'
  • Work closely with internal departments to ensure a seamless new partner process is followed
  • Work closely with internal departments to obtain and share data to ensure the Culina Group provides a complete and effective service provision
  • Collate and present any suggested improvements to operational procedures and the quality of the overall network service
  • Provide practical assistance to any issues relating to the company
  • Encourage suggestions from partners to improve the quality of service provided by the company
  • Promote and uphold the quality ethos of the company
  • Provide a reactive and efficient support to partners as required
  • Work closely with the network support manager to highlight any required 'in the moment' decisions to gain approval
  • Ensure all operational coverage spend is under the postcode support budget

Requirements

  • Excellent communication skills
  • Ability to coach and train
  • Flexibility to adapt to short notice requests for support
  • Ability to effectively prioritize

About the Culina Group

The Culina Group is a leading provider of food and drink logistics solutions. We are committed to delivering exceptional service to our customers and partners. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering excellence.

Benefits

  • Annual leave
  • Pension scheme
  • Life assurance
  • Wellness program
  • Eye care vouchers
  • Reward and recognition program
  • Everyday discounts

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