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Vehicle Support Specialist
2 months ago
We are seeking a skilled Vehicle Support Specialist to join our team at ErecruitSmart. As a key member of our Customer Service and Vehicle Technical Support team, you will play a vital role in providing exceptional support to our customers.
Key Responsibilities:- Provide telephone support to customers, addressing a range of technical queries and issues.
- Assist and develop customers on how to use our diagnostic software, remotely helping them to troubleshoot and resolve technical issues.
- Enhance the level of customer service provided by the team, using effective advice, training, and support to resolve technical issues.
- Act as a company ambassador, promoting our brand and values.
- An excellent telephone manner and good communication skills.
- Able to multitask, with minimal supervision.
- Self-motivated and able to work under pressure.
- Good level of IT skills and a proven track record of technical competence.
- Previous experience in a customer-facing role, either as a mobile technician or other.
- Able to understand CAN Bus wiring diagrams and systems, with the ability to diagnose faults.
- Relevant accredited vehicle technology technical qualifications, such as Btec, City & Guilds, NVQ, or equivalent.
We are a leading supplier of multi-brand diagnostic tools for Trucks, Buses, Coaches, Vans, HGVs, Trailers, AGV, OHW, and Light commercial vehicles. Our company delivers innovative diagnostic products and telephone technical support second to none.
About the BenefitsAs a Vehicle Support Specialist with our company, you will receive:
- An excellent salary of £28,000 to £32,000 per annum, depending on experience.
- An EOT bonus with no upper limits, which benefits from being tax-free for the first £3600 after 12 months of continuous employment.
