Vehicle Support Specialist

1 week ago

Swadlincote, Derbyshire, United Kingdom ErecruitSmart Full time

About the Role:

We are seeking a skilled Vehicle Support Specialist to join our team at ErecruitSmart. As a key member of our Customer Service and Vehicle Technical Support team, you will play a vital role in providing exceptional support to our customers.

Key Responsibilities:

  • Provide telephone support to customers, addressing technical queries and resolving issues in a timely and professional manner.
  • Assist customers in using our diagnostic software, providing guidance and support to ensure they can effectively utilize our products.
  • Develop and maintain strong relationships with customers, enhancing their overall experience and satisfaction with our services.
  • Act as a company ambassador, promoting our brand and values through excellent customer service and technical expertise.

About You:

To succeed in this role, you will possess:

  • An excellent telephone manner and strong communication skills.
  • The ability to multitask and work with minimal supervision.
  • Self-motivation and the capacity to work under pressure.
  • Good IT skills and a proven track record of technical competence.
  • Previous experience in a customer-facing role, preferably in the automotive industry.
  • The ability to understand and diagnose faults using CAN Bus wiring diagrams and systems.
  • Relevant accredited vehicle technology technical qualifications, such as Btec, City & Guilds, NVQ, or equivalent.

About the Company:

ErecruitSmart is a leading provider of innovative diagnostic products and telephone technical support. Our company delivers exceptional service and support to our customers, and we are committed to excellence in all aspects of our business.

About the Rewards:

As a Vehicle Support Specialist with ErecruitSmart, you will enjoy:

  • An excellent salary of £28,000 to £32,000 per annum, depending on experience.
  • An EOT bonus with no upper limits, which is tax-free for the first £3600 after 12 months of continuous employment.

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