Retail Account Manager

4 weeks ago

London, Greater London, United Kingdom Reward Full time
Role Overview

The Account Executive will play a pivotal role in fostering relationships with retail clients, providing insights and support across various Reward departments, including Data and Insight and Product Management. The position entails managing client interactions, executing strategic initiatives to enhance sales, overseeing data insight projects, and delivering performance presentations tailored to diverse retail sectors.

Key Responsibilities
  1. Client Relationship Management
    • Establish and nurture relationships with prominent brands, delivering innovative solutions such as Card Linked Offers (CLO).
    • Develop a select portfolio of key accounts, ensuring their requirements are met while collaborating with your Partnership Lead on major accounts.
    • Act as the main liaison for assigned clients, fostering enduring and productive relationships.
    • Comprehend client objectives, challenges, and needs to offer customized solutions and assistance.
  2. Onboarding and Implementation
    • Oversee the onboarding process for new clients, ensuring a seamless transition and effective implementation of products and services.
  3. Strategic Planning and Growth
    • Formulate and execute strategic account plans to meet client goals and stimulate business expansion.
    • Identify avenues for upselling and cross-selling additional products and services to current clients.
  4. Performance Monitoring and Reporting
    • Track and evaluate account performance, providing regular updates on progress, challenges, and opportunities.
    • Conduct periodic reviews with clients to ensure their needs are addressed and any concerns are resolved.
  5. Contract Management
    • Oversee contract renewals and negotiations, ensuring compliance with all terms and keeping clients informed of any modifications.
    • Ensure contracts are current and accurately reflect the agreements made with clients.
  6. Issue Resolution
    • Promptly address and resolve any client issues or complaints.
    • Proactively identify potential challenges and implement solutions to mitigate them.
  7. Market and Industry Knowledge
    • Stay updated on industry trends, market dynamics, and competitor activities to provide clients with relevant insights and guidance.
    • Possess a strong understanding of advertising, loyalty programs, performance marketing, and the digital media landscape.
  8. Cross-Team Support
    • Assist with essential tasks such as managing customer inquiries and forecasting for the broader team.
    • Execute recurring responsibilities, including weekly reporting and quarterly insights for a diverse range of retail clients.
Skills, Knowledge, and Expertise
  • Proven client-facing experience with a track record of surpassing lead targets.
  • Exceptional communication skills, both verbal and written.
  • Strong analytical skills coupled with a creative problem-solving approach.
  • Aspirations for career advancement within a sales organization.
  • Proficiency in CRM software.
  • Solid grasp of advertising, loyalty, performance marketing, and digital media.
  • Self-motivated and proactive, with a knack for identifying opportunities.
  • Persuasive and influential communicator, demonstrating quick thinking and confidence.
  • Excellent organizational and time management abilities.
  • Strong business acumen with budget management skills.
  • A collaborative team player.
  • Passion for the digital marketing industry.
  • Trustworthy and sociable demeanor.
  • Fluent in English, both written and spoken.
Benefits
  • Annual Leave: 25 days plus bank holidays.
  • Company holiday: 3 additional days off between Christmas and New Year.
  • Flexible working options with a hybrid model.
  • Pension plan with matched contributions.
  • Employee share scheme and family-friendly benefits.
  • Comprehensive private healthcare coverage.
  • Income protection and critical illness cover.
  • Life and dental insurance.
  • Access to employee wellbeing programs and discounts.
  • Volunteering opportunities and company events throughout the year.

Our vision is to lead in customer engagement, empowering brands to cultivate future customers by enhancing everyday spending experiences.

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