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Front of House Manager

2 months ago

Birmingham, Birmingham, United Kingdom Bannatyne Full time
Front of House Manager

Bannatyne is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Manager to join our team and deliver exceptional customer service.

Key Responsibilities
  • Lead and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties, including being a key holder and responsible for unlocking/locking the building.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is always clean and organised.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Organise and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for the front of house operations.
  • Promote club programs, services, and events to members and guests.
Requirements
  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.
Desirable
  • Proficient in using computer systems and software, including CRM Systems.