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Administrative Support Officer

3 months ago

Poole, Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

Position Overview

The University Hospitals Dorset NHS Foundation Trust is seeking to appoint a dedicated and adaptable individual to join our Breast Screening Services team. This role is essential in providing administrative support to ensure the smooth operation of our services, which cater to a significant number of patients annually.

Key Responsibilities

  • Manage the reception area, welcoming patients and guiding them through various clinic processes.
  • Oversee inventory management, including ordering supplies and maintaining equipment, such as the coffee machine.
  • Coordinate appointment scheduling and modifications as necessary.
  • Utilize in-house software systems to retrieve and manage patient information efficiently.
  • Facilitate the communication of patient results to general practitioners.
  • Adhere to established policies and procedures, participating in relevant training and development opportunities.
  • Document and report any maintenance issues to the appropriate department.

Qualifications and Experience

Essential:

  • Strong educational background, ideally with GCSE qualifications or equivalent.
  • Proven ability to work collaboratively within a team environment.
  • Excellent verbal and written communication skills.
  • Strong organizational capabilities.

Desirable:

  • Experience in customer service or public-facing roles.
  • Proficiency in Microsoft Office applications, including Word and Excel.

Technical Skills

Essential:

  • Competence in using Word and Excel.
  • Strong interpersonal and communication skills.
  • Demonstrated organizational skills and attention to detail.
  • Able to work effectively in a team setting.
  • Capacity to manage stressful situations with empathy and professionalism.
  • Commitment to maintaining confidentiality and accurate record-keeping.

Desirable:

  • Self-motivated with a proactive approach to work.

Knowledge Requirements

Essential:

  • Understanding of the Breast Screening Programme.
  • Familiarity with Microsoft Office Suite.

Desirable:

  • Previous experience within the National Health Service.
  • Experience with National Breast Screening Software.

Personal Attributes

Essential:

  • Compassionate and caring demeanor.
  • Dependable, flexible, and adaptable to changing circumstances.
  • Ability to take initiative and work independently.
  • Calm and focused under pressure.
  • Supportive and empathetic towards patients and colleagues.