Customer Service Operations Supervisor
4 weeks ago
Affinity Water is excited to offer a unique opportunity for a Customer Service Operations Supervisor on a fixed-term contract.
If you are eager to enhance your current skills or embrace a new role, we encourage you to explore this opportunity.
Role Overview:
In this position, you will lead a team of customer service representatives to ensure exceptional customer satisfaction, focusing on achieving 'first contact resolution' while meeting ambitious Key Performance Indicators (KPIs).
Key Responsibilities:
Maintain compliance with regulatory standards (DPA, customer records) and possess a comprehensive understanding of C-MeX. Mentor, guide, and empower the team to provide an outstanding customer experience with a focus on 'first contact resolution.' Address underperformance within the team and implement effective development plans promptly, ensuring attrition levels remain within target. Foster strong professional relationships with team members, identifying training and coaching needs to enhance performance. Advocate for a diverse and inclusive workplace culture. Confidently manage operational challenges, prioritizing customer and team welfare when making critical decisions.Required Qualifications:
Ability to inspire and engage the team, contributing to a positive workplace environment. Strong leadership capabilities, able to motivate and achieve results through others, ensuring clarity of expectations and providing regular, constructive feedback. Excellent organizational and time management skills, with a proven track record in planning, problem-solving, and prioritization. Competence in overseeing operational incidents, prioritizing customer and team wellbeing in decision-making. Additional Information:
At Affinity Water, we value the benefits of a diverse workforce that reflects the communities we serve. We are dedicated to fostering an inclusive culture where every employee can excel.
Discover more about our company culture and career development opportunities on our career site, where our employees share their experiences.
-
Customer Service Operations Supervisor
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeJoin Affinity Water as a Customer Service Operations Supervisor on a fixed-term contract. This is an excellent opportunity for those looking to enhance their leadership skills or embrace a new challenge. Role Overview: As a Customer Service Operations Supervisor, you will oversee a team of front-line Advisors dedicated to providing exceptional...
-
Membership Services Team Supervisor
4 weeks ago
Hatfield, Hertfordshire, United Kingdom David Lloyd Clubs Full timeMembership Services Team Supervisor Are you ready to be part of a leading health and fitness organization in Europe, collaborating with a dedicated team focused on success? We have been recognized as a top employer by The Sunday Times! Join us as our Membership Services Team Supervisor and play a crucial role in our Membership Services Team located at our...
-
Logistics Operations Supervisor
4 weeks ago
Hatfield, Hertfordshire, United Kingdom YODEL Full timePosition Summary As a Logistics Operations Supervisor, you will play a crucial role in overseeing the daily functions of our Transport Administration Team. Your responsibilities will include managing administrative tasks, coordinating driver schedules, and ensuring effective vehicle oversight to maintain compliance with transportation regulations.Key...
-
Sterile Services Supervisor
4 weeks ago
Hatfield, Hertfordshire, United Kingdom One Healthcare Partners Limited Full timeBecome a vital part of One Healthcare Partners Limited as a Sterile Services SupervisorWe are seeking a skilled TSSU professional to enhance our dedicated Theatre team on a flexible schedule. Your responsibilities will include collaborating with team members to ensure the provision of sterile services to the operating theatre and ODP, overseeing the assembly...
-
Customer Service Representative
2 weeks ago
Hatfield, Hertfordshire, United Kingdom Aramark Full timeAbout the RoleAramark is seeking a Customer Service Representative to join our team in Hatfield, Hertfordshire. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our clients.Key ResponsibilitiesExecute basic service, food preparation, and administrative duties to ensure seamless customer...
-
Customer Service Representative in Hospitality
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Aramark Full timeCustomer Service Representative in HospitalityJob Types: Full-time, PermanentSalary: £11.60 per hourExpected hours: 35 per weekJoin the vibrant world of Hospitality Customer Service at AramarkIf you are looking for a fulfilling role that combines stability with a dynamic work environment, Embrace the excitement of a lively setting where each day brings...
-
Hospitality Team Supervisor
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Aramark Full timeHospitality Team SupervisorJoin the Aramark FamilyAre you eager to thrive in a dynamic and engaging atmosphere while collaborating with a dedicated team to provide exceptional service to a diverse clientele?Do you possess prior experience in the hospitality sector and seek a fresh opportunity?Looking for a role that primarily operates Monday through Friday...
-
Service Team Coordinator
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Aramark Full timeHospitality Team SupervisorYour journey with Aramark begins hereAre you eager to thrive in a dynamic environment, collaborating with a team to provide exceptional service to a diverse clientele?Do you possess prior experience in the hospitality sector and seek a fresh opportunity?Interested in a role that primarily operates Monday through Friday, with...
-
Customer Service Representative
4 days ago
Hatfield, Hertfordshire, United Kingdom Pertemps Hemel Hempstead Full timeAbout the RolePertemps Hemel Hempstead is seeking a skilled Customer Service Advisor to provide short-term cover for our client in Hatfield. As a key member of our team, you will be responsible for delivering exceptional customer service and support.Key ResponsibilitiesChase for Estimated Time of Arrivals (ETAs) to ensure timely delivery of shipments.Act as...
-
Customer Service Representative
4 days ago
Hatfield, Hertfordshire, United Kingdom Pertemps Hemel Hempstead Full timeAbout the RolePertemps Hemel Hempstead is seeking a skilled Customer Service Advisor to provide short-term cover for our client in Hatfield. As a key member of our team, you will be responsible for delivering exceptional customer service and support.Key ResponsibilitiesChase for Estimated Time of Arrivals (ETAs) to ensure timely delivery of shipments.Act as...
-
Operations Supervisor
5 days ago
Hatfield, Hertfordshire, United Kingdom Yodel Full timeJob OverviewWe are seeking a highly organized and detail-oriented Transport Operations Manager to join our team at Yodel. As a key member of our Transport Team, you will be responsible for managing the day-to-day operations of our Transport Admin Office.Key ResponsibilitiesAdministrative Support: Ensure accurate tracking of driver hours and absence, and...
-
Operations Supervisor
7 days ago
Hatfield, Hertfordshire, United Kingdom Yodel Full timeJob OverviewWe are seeking a highly organized and detail-oriented Transport Operations Manager to join our team at Yodel. As a key member of our Transport Team, you will be responsible for managing the day-to-day operations of our Transport Admin Office.Key ResponsibilitiesAdministrative Support: Ensure accurate tracking of driver hours and absence, and...
-
Food Service Manager
3 weeks ago
Hatfield, Hertfordshire, United Kingdom CH&CO Full timeJoin Our Team as a Culinary Operations Supervisor At CH&CO, we pride ourselves on being a leading provider of workplace catering solutions, dedicated to delivering exceptional culinary experiences. We are currently seeking a Culinary Operations Supervisor to oversee our food service operations. Location: To be determined Compensation: Competitive salary Work...
-
Café Operations Leader
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Aramark Full timeHospitality Team SupervisorJoin the Aramark FamilyAre you eager to thrive in a dynamic and engaging environment while leading a dedicated team? Do you possess prior experience in the hospitality sector and seek a fresh opportunity? This role primarily offers a schedule from Monday to Friday, with occasional weekend shifts.Benefits of Joining UsCompetitive...
-
Field Operations Manager
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mulmar Full time £47,000 - £53,000Position: Field Operations ManagerType: Full-time, PermanentWith over three decades of expertise and a dedicated workforce exceeding 130 across the UK and Ireland, Mulmar stands at the forefront of providing and maintaining premier espresso coffee machines for various sectors including corporate offices, retail coffee outlets, dining establishments,...
-
Field Operations Manager
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Osborne Appointments Full time £47,000 - £53,000Position: Field Operations Manager Working Hours: Monday to Friday An outstanding opportunity has emerged for a Field Operations Manager to become part of our esteemed team. Our organization is a leading provider in the supply, installation, repair, and maintenance of premium coffee machines. Reporting directly to the Operations Director, you will take...
-
Service Operations Lead
5 days ago
Hatfield, Hertfordshire, United Kingdom Computacenter Full timeAbout the RoleAs a Service Delivery Manager at Computacenter, you will play a pivotal role in ensuring the seamless delivery of various service streams to both internal business partners and external customers. Your primary responsibility will be to analyze, improve, and develop processes and procedures to enable highly reliable and efficient operations and...
-
Service Operations Lead
6 days ago
Hatfield, Hertfordshire, United Kingdom Computacenter Full timeAbout the RoleAs a Service Delivery Manager at Computacenter, you will play a pivotal role in ensuring the seamless delivery of various service streams to both internal business partners and external customers. Your primary responsibility will be to analyze, improve, and develop processes and procedures to enable highly reliable and efficient operations and...
-
Customer Service Coordination Advisor
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeJoin Affinity Water as a key member of our skilled team in Planning & Streetworks as a Service Desk Operations Specialist on a fixed-term contract. Position Overview: In this role, you will be responsible for organizing Customer Service Technician operations across our three central regions, ensuring minimal disruption to our clientele. Your efforts...
-
Customer Service and Sales Associate
5 days ago
Hatfield, Hertfordshire, United Kingdom Adecco Full timeJob SummaryWe are seeking a highly motivated and organized Internal Sales Officer to join our client's team in the electro-mechanical telecommunications industry. This is an excellent opportunity to showcase your exceptional sales administration skills and play a key role in our client's day-to-day operations.Key ResponsibilitiesAct as the primary point of...