Station Operations Manager

4 days ago


Bristol, Bristol, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking a highly skilled and experienced Station Operations Manager to join our team at Great Western Railway (GWR). As a key member of our station management team, you will be responsible for ensuring the safe and efficient operation of our stations, providing excellent customer service, and leading a team of station staff.

Key Responsibilities
  • Manage the day-to-day operations of the station, including ticket office, concourse, customer information desks, and train dispatch.
  • Lead a team of station staff, providing guidance, support, and development opportunities.
  • Ensure the highest levels of customer service and safety are provided by all colleagues.
  • Monitor and improve punctuality, providing delay information to the appropriate systems.
  • Work with contractors to deliver station maintenance and improvement projects.
Requirements
  • Proven experience in managing a large customer service team.
  • Strong leadership and communication skills.
  • Ability to work flexibly, including weekends and unsocial hours.
  • Knowledge of the GWR network and station operations.
  • Computer literacy skills, including MS Word and Excel.
What We Offer

As a Station Operations Manager at GWR, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Free rail travel across the GWR network for you and your family.
  • Company-sponsored health care plan.
  • Discounted shopping and gym membership.
About Us

Great Western Railway (GWR) is a leading transportation company, operating a network of trains and stations across the UK. We are committed to providing excellent customer service and ensuring the safe and efficient operation of our stations.



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