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Food and Beverage Operations Manager
2 months ago
**Job Title:** Food and Beverage Supervisor
**Department:** Food and Beverage
**Reporting To:** Deputy Resort Manager
**Number of Reports:** 10
**Number of Hours:** 40 hours per week
**Primary Job Purpose:** To provide an exceptional guest experience through outstanding service to all our guests. While maintaining a high standard and achieving the maximum revenue and guest satisfaction.
About The Role
The Food and Beverage Supervisor will be responsible for providing a superior guest experience and maximizing revenue by promoting and upselling in the restaurant, bar, and functions. They will oversee and maintain the levels of standards within the food and Beverage areas, ensuring staff are visible and available to guests at all times.
Key Responsibilities:
- Provide a superior guest experience and maximize revenue by promoting and upselling in the restaurant, bar, and functions.
- Oversee and maintain the levels of standards within the food and Beverage areas.
- Ensure staff are visible and available to guests at all times.
- Work alongside the Restaurant and Bar Manager and support the stock levels for stock.
- Maintain and monitor hygiene standards and practices.
- Coordinate the preparation for service, including organizing staff sections, cleaning and maintaining glassware and china.
- Check layouts and preparation of tables, including room service duties.
- Maximize the service opportunities for guests to ensure return visits.
- Maintain a high standard of personal appearance and hygiene, including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook, including any department-specific procedures such as cash handling and credit procedures.
- Be aware of and follow all Health and Safety procedures.
- Complete cash up and closing on the bar and restaurants.
- Support the events team in the running of weddings, events, and parties.
Key Skills:
- Confident and approachable.
- Good team work and can work well alone.
- People management skills.
- Calm under pressure during busy periods.
- Excellent selling and customer service skills.
- Can use own initiative and problem-solve.
- Resilience and calm attitude when dealing with face-to-face complaints.
Our Values:
- To focus on the guest experience at all times and continually strive to delight time after time.
- To see each guest as part of a long-term relationship, not just a one-time event.
- To create a team that is enthusiastic, consistent, and committed in a workplace that encourages an open, honest, and supportive culture, by working together to create excellence.
- To create an organization with high integrity, that recognizes potential and success, that both guests and employees want to be part of and associated with.
- To encourage our team to contribute to excellent working conditions.
Benefits:
- Discounts across the resort, including family and friends.
- Free onsite parking.
- Progression and career development opportunities.
- Pension Scheme.
- Free staff meals.
- Free gym membership.
- Access to wellness programs.
- Share of Resort's service charges on a monthly basis.
- Extra days holiday after 2 years.
