Lobby Ambassador

3 weeks ago

London, Greater London, United Kingdom Search Full time £28,000

Job Summary:

We are seeking a dedicated and personable Lobby Ambassador to join our team at Search, providing a warm, safe, and enjoyable environment for our residents, their guests, and visitors. As a key member of our team, you will play a vital role in creating a lasting first impression, delivering exceptional customer service with warmth and professionalism.

Key Responsibilities:

  • Act as a primary point of contact for residents, guests, and visitors, providing a welcoming arrival and fond farewell.
  • Maintain the cleanliness and presentation of the lobby to the highest standards.
  • Work closely with the team to ensure resident satisfaction and a clean environment, especially during move-in and move-out processes.
  • Provide accurate information and assistance to residents and visitors regarding amenities, activities, and directions.
  • Foster personalized relationships with residents to anticipate their preferences and needs.
  • Coordinate with security, concierge, and door teams to ensure a secure and safe environment at all times.
  • Ensure all equipment used by the door team is maintained, clean, and in working order; report malfunctions to senior managers or engineers.
  • Support seamless operations by conducting comprehensive handovers with colleagues.
  • Assist concierge and door teams with delivering top-tier services.
  • Perform additional tasks and projects as assigned by the House Manager.

Desired Skills and Experience:

  • High efficiency and strong organizational skills.
  • Dependable with a strong service-driven approach.
  • Sympathetic and understanding with excellent interpersonal communication.
  • Previous experience in a similar role, ideally within a 5-star hotel or luxury residential property.
  • Culturally aware with the ability to adapt to diverse resident needs.
  • Team-oriented and adaptable in a fast-paced environment.
  • Eligible to work in the UK.
  • Mandarin-speaking candidates are welcomed.

What We Offer:

  • A collaborative and supportive working environment.
  • Career growth and development opportunities.

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