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Hotel Ambassador

2 months ago

London, Greater London, United Kingdom Arora Group Full time

{"What We're Looking For": "We're seeking a highly skilled and passionate individual to join our team as a Guest Relations Ambassador. The ideal candidate will have previous experience working in a hotel or customer service facing role, but this is not essential. What's more important is your ability to wow our guests with amazing service during their stay. You'll be obsessed with brand standards and genuinely care about the guest experience before, during, and after their stay. You'll also have the ability to remain calm during difficult situations or in a very busy environment.", "What You'll Do": "As a Guest Relations Ambassador, you'll be responsible for assisting guests with general enquiries about the hotel and surroundings. You'll have good knowledge of the local area and London attractions, and you'll ensure that the front-of-house areas are up to standards. You'll also send pre-arrival and post-departure emails to our valuable guests, assist the guest relations team with guest amenities set up, and assist guests with public/private transportation. You'll also have a lobby presence.", "What We Offer": "Our Guest Relations Ambassador receives some excellent company benefits, including a competitive salary, 28 days paid holiday with an extra 5 days following 5 years' service, discounted hotel room rates across our hotels, fantastic training and development opportunities, uniform and complimentary dry cleaning, discount in food & beverage departments in the hotel, earn \u00a35 when a customer/guest mentions you on Trip Advisor, several events in a year for employees, free meals on shift, pension cover, and unrivalled career prospects.", "About Us": "Arora Group is a leading hospitality company that prides itself on delivering exceptional guest experiences. We're committed to providing our guests with the highest level of service and ensuring that their stay with us is nothing short of amazing.", "Join Our Team": "If you're passionate about delivering exceptional guest experiences and have a genuine desire to join a dynamic and forward-thinking company, we'd love to hear from you. Please submit your application today.", "Contact Us": "For more information about this role or to submit your application, please contact us at [insert contact information]."}