Hotel Ambassador

3 weeks ago


London, Greater London, United Kingdom The Cumberland Full time

The Role

We are seeking a charismatic and service-driven individual to join our team as a Hotel Ambassador. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our visitors.

Key Responsibilities

  • Provide warm and welcoming greetings to guests
  • Assist with directions, theatre bookings, and other guest requests
  • Deliver luggage and other guest amenities
  • Book restaurants and other services as required

What We Look For

  • A passion for delivering exceptional customer service
  • Comfortable working in a fast-paced environment
  • Empathetic and able to build relationships with guests
  • Accurate and detail-oriented

What's In It For You?

  • Great development opportunities
  • Discounted rates on hotel rooms, food, and drink
  • Interest-free season ticket loans
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications

About The Cumberland

The Cumberland is a leading hotel group committed to delivering exceptional guest experiences. We are passionate about creating memorable moments for our visitors and are seeking like-minded individuals to join our team.


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