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Front of House Ambassador

2 months ago

London, Greater London, United Kingdom PROception Full time
Job Title: Front of House Guest Ambassador

We are seeking a highly skilled and experienced individual to join our team as a Front of House Guest Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our clients and visitors.

Key Responsibilities:
  • Deliver a 5-star guest experience at all times
  • Provide a professional first impression and deliver beyond client/visitor expectations
  • Proactively ensure all visitors experience the full customer journey
  • Reception duties and Lobby Management of all visitors and guests
  • Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
  • Anticipate client and visitor requirements when entering the lobby
  • Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information
  • Actively engage with the lifestyle app, Sesame
  • Visitor/contractor management
  • Lift management and assure that all deliveries and couriers are redirected to the BOH Reception and Loading bay and are not arriving at the Reception
  • Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours
  • Oversee and manage any emergency evacuations as required
  • Work alongside other service providers to achieve shared client goals through a 'one-team approach'.
  • Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
  • Maintain a high-security awareness at all times
  • Complete a full detailed handover at the end of each shift
Person Specification:
  • Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
  • Holds a true passion for high standards and exceeding expectations in customer service delivery
  • Reliable and willing to work weekends and any overtime if required
  • Ability to provide an intuitive, 5-star, sophisticated guest experience
  • A keen interest and high level of IT/computer skills would be an advantage
  • Previous experience in hospitality or a customer service-facing role
  • Exemplary interpersonal skills and the ability to interact with people at all levels
  • Immaculate presentation
  • Excellent telephone etiquette
  • Ability to work independently with confidence, using own initiative as required
  • Look for opportunities to enhance client/visitor experience
  • Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
  • Confidence and common sense to access and utilise expert resources when making decisions
  • Maintain and practice a high degree of confidentiality at all times
  • Computer literate with good email etiquette. The use of visitor management and Microsoft systems is also an advantage
  • Proficient in using technology, including apps
  • Have an acute sense of security awareness
  • Valid SIA licence is required
  • 5 years of verifiable work history
What We Offer:
  • A highly competitive salary within the corporate sector
  • CPD- Bespoke Training, Learning & Development opportunities
  • Licence Upskill- Where applicable
  • Perk Box- Employee discount scheme
  • Laundry service for tailored uniform
  • Cycle to Work Scheme
  • Social events and activities
  • Pension scheme
  • Employee mental health assistance helpline
  • Recognition schemes including our employee of the month programme
  • Health cash plan for you and your dependents

PROception is committed to ensuring equality of opportunity and the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents reported accordingly. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.