Front of House Ambassador

5 days ago

London, Greater London, United Kingdom Accor Full time

Job Title: Front of House Ambassador

Job Summary: We are seeking a Front of House Ambassador to provide a genuinely welcoming and memorable experience for our guests. As a key member of our team, you will be responsible for handling reservations, cash and card payments, and assisting the team on the floor.

Key Responsibilities:

  • Provide a warm and welcoming experience for our guests, from a Hox welcome to handling any questions and helping out with requests.
  • Take reservations over the phone, handle cash and card payments, and occasionally assist the team on the floor.
  • Anticipate needs and proactively provide solutions to exceed our guests' expectations.

Requirements:

  • Previous experience in a busy Front of House role, with a genuine passion for making people feel welcome and looked after.
  • Individuals who are looking for a place where they can be themselves, without the need for clones in suits.
  • Passion for hospitality, whether that's a drink, a meal, an event, or a bed for the night.
  • A positive impact on the people you interact with, leaving them with a memorable experience.
  • Able to work in a fast-paced environment, with a willingness to help get stuff done.
  • Up for trying new things and being part of a team that works hard, supports each other, and has fun along the way.

What's in it for you:

  • Competitive salary up to £16 per hour, including TRONC, 28 days' holidays, pension, and life insurance.
  • A health cash plan to claim money back and access to various wellbeing initiatives.
  • A confidential hotline for support and a network of mental health first aiders.
  • Perks through our partners, including retail and hospitality discounts.
  • A free night at The Hoxton and a meal for two when you first start with us.
  • Excellent discounts across the Ennismore family.
  • Free time off to volunteer with one of our partner charities.
  • Regular team get-togethers and bi-annual parties.
  • Enhanced family leave for when you're expanding your family.
  • An annual diversity and inclusion calendar of events.

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