Front of House Ambassador
1 month ago
Job Summary
Salary: £24,358
Hours: Rota including weekends and nights.
Location: Rotation between sites
Contract: Permanent
Job Description:
We are seeking a Front of House Assistant/Hospital Porter to be the front-line ambassador for Cleveland Clinic London. As the first point of contact, you will welcome and assist all patients, visitors, and caregivers.
Key Responsibilities:
- Transfers patients between various areas of the hospital, ensuring their safety and dignity at all times
- Creates a welcoming environment for our patients, visitors, and caregivers by demonstrating care, empathy, and teamwork
- Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures
- Operates the hospital mailroom and provides a postal distribution service to patients and caregivers
- Adheres to policies and procedures and attends all mandatory training or courses specific to the role
- Accompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientation
- Transfers patients using beds, wheelchairs, and stretchers
- Assists with the safe handling and transportation of luggage, medical equipment, and other items
- Parks vehicles in the designated parking facilities
- Books all visitors in the visitor management systems in place and coordinates their arrival
- Answers calls promptly, takes clear messages, and makes accurate notes
Requirements:
- Experience in Hospitality role/setting
- High School Diploma/General Educational Development (desired)
- Experience in assisting patients/visitors within a supportive role
- Experience in Front of House roles/Hospital Porter within hospitality
- Proven ability to work independently or as part of a team
- Driving License (Preferred)
- Caring and compassionate nature
- Proficient level of written and verbal English
- High level of emotional intelligence, empathy, and integrity
- Punctuality, accountability, and reliability
What We Offer:
- 25 days Annual leave plus 8 days Bank holiday a year
- Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
- Private Medical Insurance and Private Dental Insurance
- Life Assurance
- Discounted gym facilities in our Admin Office Building
- Employee Assistance Programme
- Seasonal Ticket Loans
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