Front of House Ambassador

1 month ago


London, Greater London, United Kingdom Cleveland Clinic Full time

Job Summary

Salary: £24,358

Hours: Rota including weekends and nights.

Location: Rotation between sites

Contract: Permanent

Job Description:

We are seeking a Front of House Assistant/Hospital Porter to be the front-line ambassador for Cleveland Clinic London. As the first point of contact, you will welcome and assist all patients, visitors, and caregivers.

Key Responsibilities:

  • Transfers patients between various areas of the hospital, ensuring their safety and dignity at all times
  • Creates a welcoming environment for our patients, visitors, and caregivers by demonstrating care, empathy, and teamwork
  • Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures
  • Operates the hospital mailroom and provides a postal distribution service to patients and caregivers
  • Adheres to policies and procedures and attends all mandatory training or courses specific to the role
  • Accompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientation
  • Transfers patients using beds, wheelchairs, and stretchers
  • Assists with the safe handling and transportation of luggage, medical equipment, and other items
  • Parks vehicles in the designated parking facilities
  • Books all visitors in the visitor management systems in place and coordinates their arrival
  • Answers calls promptly, takes clear messages, and makes accurate notes

Requirements:

  • Experience in Hospitality role/setting
  • High School Diploma/General Educational Development (desired)
  • Experience in assisting patients/visitors within a supportive role
  • Experience in Front of House roles/Hospital Porter within hospitality
  • Proven ability to work independently or as part of a team
  • Driving License (Preferred)
  • Caring and compassionate nature
  • Proficient level of written and verbal English
  • High level of emotional intelligence, empathy, and integrity
  • Punctuality, accountability, and reliability

What We Offer:

  • 25 days Annual leave plus 8 days Bank holiday a year
  • Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
  • Private Medical Insurance and Private Dental Insurance
  • Life Assurance
  • Discounted gym facilities in our Admin Office Building
  • Employee Assistance Programme
  • Seasonal Ticket Loans


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