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Hotel Ambassador

2 months ago

London, Greater London, United Kingdom Arora Group Full time

{"What We're Looking For": "We're seeking a highly skilled and passionate individual to join our team as a Guest Relations Ambassador. The ideal candidate will have previous experience working in a hotel or customer service facing role, but this is not essential. What's more important is your ability to wow our guests with amazing service during their stay. You'll be obsessed with brand standards and genuinely care about the guest experience before, during, and after their stay. You'll also have the ability to remain calm during difficult situations or in a very busy environment.", "Key Responsibilities": "
\tAssist guests with general enquiries about the hotel and surroundings.
\tHave good knowledge of the local area and London attractions.
\tEnsure the front-of-house areas are up to standards.
\tSend pre-arrival and post-departure emails to our valuable guests.
\tAssist the guest relations team with guest amenities set up.
\tAssist guests with public/private transportation.
\tMaintain a strong lobby presence.", "What We Offer": "As a Guest Relations Ambassador with Arora Group, you'll receive some excellent company benefits:
\tA competitive salary.
\t28 days paid holiday with an extra 5 days, following 5 years' service.
\tDiscounted hotel room rates across our hotels, for you and your friends and family.
\tFantastic training and development opportunities.
\tUniform and complimentary dry cleaning.
\tDiscount in food and beverage departments in the hotel.
\tEarn \u00a35 when a customer/guest mentions you on TripAdvisor.
\tSeveral events in a year for employees.
\tFree meals on shift.
\tPension cover.
\tUnrivalled career prospects.", "lang_code": "en"}