Customer Support Helpdesk Specialist
1 month ago
At Stellar360, we're seeking a highly skilled Customer Support Helpdesk Engineer to join our team. As a key member of our engineering team, you will be responsible for managing daily engineering projects, scheduling appointments, and communicating with customers via phone, email, and Salesforce.
We partner with a leading provider of communication solutions, renowned for their innovative technologies that have shaped industries for nearly a century.
Key Responsibilities:- Manage daily engineering projects, schedule appointments, and communicate with customers via phone, email, and Salesforce.
- Log, triage, and direct support requests, ensuring timely resolution or escalation.
- Allocate and re-allocate engineering resources based on priority, availability, and location.
- Ensure field engineers update records in real time and follow up on outstanding tasks.
- Liaise with customers on project updates, preventative maintenance, and rental equipment collection.
- Assist with order processing, stock management, and general office administration.
- Create and distribute service reports, patch updates, and other required communications.
- Experience in a Helpdesk/Service Desk role, with customer support expertise.
- IT knowledge or interest (qualifications desirable).
- Strong communication and multitasking skills.
- Proficient in IT systems, data entry, and administrative tasks.
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