Peritoneal Pathway Coordinator

6 days ago

Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time
Job Summary

The Peritoneal Administrator will work within organisational policies and departmental procedures, with work managed rather than supervised.

This role will provide an efficient and effective clerical and administrative function to support the management of patients through the Peritoneal pathway, and contribute to the Department achieving the Welsh Government RTT waiting time target.

Main Responsibilities
  • To be a key member of the Peritoneal Multi-Disciplinary Team (MDT), co-ordinating services to support the delivery of specified outcomes and manage the outpatient waiting list in line with Welsh Government targets.
  • To co-ordinate the patient's journey working jointly with the Consultant Surgeon, Speciality Nurses and MDT coordinators, in line with departmental procedures.
  • To manage the waiting list in line with Welsh Government RTT targets.
  • To be responsible for assisting the multi-disciplinary team to achieve an efficient service for patients on the Peritoneal Pathway.
  • To communicate complex and patient sensitive information to medical staff, deal with appointment requests and liaise with appropriate clinical teams and support staff concerning the escalation and proactive booking of urgent and routine patients.
  • To have excellent organisational skills in managing patients referred from all Health Boards across Wales and be able to co-ordinate their own workload effectively.
  • To be proficient in using a range of IT systems including: WAP, WCP, PMS, Radis, inputting data and information with accuracy and adhering to policies and procedures concerning confidentiality and safe storage of information.
  • To require advanced keyboard skills to undertake a range of typing duties eg. letters, reports, audit presentations, discharge and referral information.
  • To demonstrate a professional approach to work and establish effective fast track communication networks with all members of the multi-disciplinary team.
  • To work collaboratively with all members of the Peritoneal team, assisting in the provision of a seamless service, which is responsive to patients, carers and relatives needs.
  • To perform receptionist duties, including attending patients on PMS and recording clinic outcomes using COM II.
  • To utilise UHB computer systems and paper-based systems to arrange follow up appointments, re-book scans and co-ordinate inpatient admissions as directed by the Peritoneal team.
  • To develop and maintain close relationships with the Colorectal team to assist in identifying and resolving any pathway issues that may arise.
  • To assist the Peritoneal team with audits / research by gathering and collating information as requested.
  • To attend and contribute in meetings as required.
  • To provide empathy and support to the patients, carers and relatives during telephone and/or face to face contact, whilst signposting them to further services.
  • To deal with all internal & external calls appropriately, (from patients, GPs, other health care personnel) making and amending appointments as required in accordance with clinic rules, in an efficient and courteous manner by telephone.
  • To undertake follow up actions from multi-disciplinary meetings eg. sending letters, carrying out administrative duties when a patient requires urgent treatment.
  • To follow up, track results and act on results by bringing any urgent outcomes to the attention of the Peritoneal Team in a timely appropriate manner.
  • To contribute to the service sustaining achievement of waiting time targets.
  • To work closely with the Service Manager to manage the monitoring, prediction of performance, reporting mechanism and data collection of the activity, capacity and demand for Peritoneal services.
  • To attend monthly/quarterly service meetings.
  • To demonstrate an awareness of own limits of own practice and knowledge and when to seek appropriate support/advice.
  • To manage own workload.
  • To demonstrate self-directed learning, actively seeking role development opportunities to enhance own knowledge and role progression.
  • To ensure that all mandatory training is up to date.
  • To demonstrate own activities to new or less experienced staff.
  • To adhere to UHB policies and procedures relevant to the role.

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