Service Coordinator

6 days ago


Fraserburgh, Aberdeenshire, United Kingdom Survitec Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Survitec. As a Service Administrator, you will play a critical role in ensuring the smooth delivery of customer orders and providing exceptional customer service support.

Key Responsibilities

  • Process and plan the delivery of customer orders across a range of Survitec safety solutions.
  • Coordinate technician time, parts, and other physical resources according to standard service delivery processes.
  • Provide customers with timely information on progress and ensure accurate and timely billing of all works carried out.
  • Record and process customer orders, including custom and special orders that may require additional resources for delivery.
  • Conduct calls with allocated customers to resolve customer queries and complaints about work in progress.
  • Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
  • Issue certificates promptly and ensure all associated systems are updated accurately.
  • Respond to and resolve complex or advanced issue escalations promptly and appropriately.
  • Plan and coordinate technicians to deliver servicing installation, maintenance, and repairs.
  • Schedule and send trip reports to clients where applicable.
  • Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available.
  • Collaborate with stores colleagues and monitor stock levels to ensure all scheduled work can be delivered.
  • Use and maintain the IFS system relating to Hire & Service Liferafts/Lifejackets and invoices generated as required.
  • Other responsibilities may be assigned by manager and may vary.

Requirements

  • Administration experience.
  • Proficient in the use of Microsoft packages.
  • Education to standard GCSE level.

What We Offer

  • 33 days of holiday entitlement.
  • Additional day off to celebrate your birthday.
  • Company Anniversary Holiday Benefit.
  • Gift card vouchers upon reaching 5 years of service.
  • Cycle to Work Scheme.
  • Excellent enhanced maternity and paternity package.
  • Life Assurance coverage up to 4 times your salary.
  • Pension Scheme.
  • Training and Professional Development.
  • Employee Assistance Programme.
  • Workplace Reward and Recognition scheme.


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