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Service Administrator

2 months ago

Fraserburgh, Aberdeenshire, United Kingdom Survitec Full time
{"title": "Service Administrator", "content": "Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Survitec. As a key member of our Marine division, you will be responsible for processing and planning the delivery of customer orders across a range of Survitec safety solutions.

Key Responsibilities
  • Record and process customer orders, including custom and special orders that may require additional resources for delivery
  • Conduct calls to allocated customers to resolve customer queries and complaints about work in progress
  • Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
  • Issue certificates promptly and ensure all associated systems are updated accurately
  • Respond to and resolve complex or advanced issue escalations promptly and appropriately
  • Plan and coordinate technicians to deliver servicing installation, maintenance, and repairs
  • Schedule and track technician time, parts, and other physical resources according to standard service delivery processes
  • Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available
  • Collaborate with stores colleagues to ensure all scheduled work can be delivered
Requirements
  • Administration experience
  • Proficient in the use of Microsoft packages
  • GCSE level education
What We Offer
  • 33 days of holiday entitlement
  • Additional day off to celebrate your birthday
  • Company Anniversary Holiday Benefit
  • Gift card vouchers upon reaching 5 years of service
  • Cycle to Work Scheme
  • Excellent enhanced maternity and paternity package
  • Life Assurance coverage up to 4 times your salary
  • Pension Scheme
  • Training and Professional Development
  • Employee Assistance Programme
  • Workplace Reward and Recognition scheme
", "lang_code": "en-US"}