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Customer Service Director
2 months ago
Job Summary:
Harris Lord Recruitment is seeking an experienced Customer Service Director to lead and support our customer service team for an award-winning industry leader offering a diverse range of products for all ages across online and in-store through various major retailers and independent outlets.
About the Role:
- Manage the customer service team, organizing workflow and ensuring tasks are completed to a high standard.
- Monitor team productivity, providing feedback and support as needed.
- Conduct annual performance reviews and manage team leave and sickness.
- Resolve customer complaints and issues, ensuring a positive customer experience.
- Train new team members and keep the team informed on new procedures, products, and promotions.
- Collaborate with the accounts team on overdue or over-limit trade accounts.
About You:
The ideal candidate will be a problem-solver with excellent communication skills, a keen listener, and a strong sense of empathy. You should have previous experience in a similar customer service role, with management experience. The role requires strong attention to detail, a good telephone manner, and proficiency in Microsoft Office, particularly Word and Excel.
Requirements:
- Previous experience in a customer service management role.
- Strong leadership and team management skills.
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft Office, particularly Word and Excel.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
