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Customer Service Representative

2 months ago

Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time
Job Title: Call Centre Advisor

We're seeking a skilled Call Centre Advisor to join our team. As a Call Centre Advisor, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Provide excellent customer service and support to clients via phone and online
  • Listen to client needs and provide tailored solutions to meet their requirements
  • Work closely with our sales team to secure appointments and complete sales
  • Meet set targets through your product knowledge and customer service skills
Requirements:
  • Excellent verbal communication skills
  • Experience in telesales, retail, estate agency, or customer service
  • Basic IT skills
  • Ability to work in a team and follow direction
  • Self-motivation and a strong work ethic
Benefits:
  • Competitive salary and performance-related bonus
  • 31 days holiday, increasing to 33 days after 2 years' service
  • Well-being benefits, including birthday off, discounted gym memberships, and 24-hour remote access to a doctor
  • Frequent internal Call Centre incentives and rewards
  • Paid time off to volunteer
  • Discounted staff purchase scheme
  • Break-out games room

Our company is committed to creating an inclusive working environment and culture for our employees. We recruit the best person for the job, regardless of protected characteristics, and align our policies with up-to-date government guidance on reducing the spread of respiratory infections in the workplace.