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IT Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
IT Support Specialist - Birmingham

GBS Global Applied Knowledge is dedicated to providing high-quality education and training to prepare students for successful careers. With campuses in strategic locations, GBS stands out as a leader in preparing students for the dynamic and evolving job market.

The main purpose of the role is to provide a high-quality, face-to-face IT service to students and staff based on one of the GBS campuses.

Main Responsibilities

Key duties include:

  • Providing assistance in the use of computer hardware and software provided by GBS; printing and support for ID card production.
  • Providing technical support in moving and setting up audiovisual and IT equipment as required.
  • Setting up and configuring PC/laptop equipment with required operating systems, installing software and drivers where necessary.
  • Troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines, and/or escalating to other technical resources as appropriate.
  • Working with team members to troubleshoot both complex and routine computer issues.
  • Performing one-on-one computer training on technology when necessary.
  • Providing support with password issues.
  • Following best practice guidelines in ensuring security and privacy of networks and computer systems.
  • To be able to perform tests and evaluations on new software and hardware.
  • Ensuring the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
  • Providing orientation and guidance to users on how to operate new software and computer equipment.
  • Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
  • Providing support to users and being the first point of contact for error reporting, raising tickets as required.
  • Travel between campuses may be required to support the needs of the department.
Requirements

Essential Skills and Experience

  • Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
  • Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
  • Experience of providing IT Support remotely (by phone, on-line chat) and in person.
  • Knowledge of service management systems and ITIL best practice.
  • Knowledge of technical management, information analysis and of computer hardware/software systems.
  • Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
  • Knowledge with implementing, configuring, and testing solutions.
Other Information

GBS Global Applied Knowledge is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond.

We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs, and cultures here at GBS — people are the heart of everything we do and our aspirations for the society we want to see in the future, and as such, we welcome people of all ethnicities, gender, ages, and abilities.