Overnight Guest Services Coordinator

4 weeks ago


Braintree, Essex, United Kingdom The Hawthorns Retirement Full time

* competitive salary packages * immediate access to earnings without waiting for paydays * exclusive employee perks including retail and leisure discounts * robust career advancement opportunities with formal training * complimentary parking * supportive work environment *

At The Hawthorns, we are dedicated to offering a distinctive approach to retirement living. Our innovative services foster a lifestyle that encourages independence and empowers individuals to fully enjoy their lives.

To achieve this, we depend on our enthusiastic and devoted staff across all levels. We are currently looking for committed, passionate team members to join us as Night Concierge. The Hawthorns provides a unique blend of independent living alongside residential support in a vibrant and high-quality setting.

This position involves working during the night shifts.

Key responsibilities of our Night Concierge include:

  • Ensuring a safe and secure environment while reporting any areas of concern.
  • Assisting with the arrangement of furniture for various functions and resident activities.
  • Monitoring access to the premises.
  • Securing all entrances and buildings at the end of each day.
  • Conducting regular security patrols as instructed.
  • Managing the main telephone line, directing calls to appropriate extensions, taking messages, and relaying information.
  • Ensuring compliance with all fire and health & safety regulations.
  • Performing cleaning tasks such as vacuuming, polishing, carpet cleaning, and operating a roller ironing machine.
  • Responding to alarm calls during working hours and informing management of any incidents that occurred.


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