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IT Support Specialist

2 months ago

Salford, Salford, United Kingdom Spectrum IT Recruitment Full time
{"Job Title": "Information Technology Support Engineer", "Job Description": "Exciting IT Support Opportunity

An exciting new opportunity has arisen for an IT Support Analyst to join a leading financial services solutions provider.

Working within a small but talented team, your role will be to support internal business users, providing technical assistance and resolving issues in a timely manner.

You will benefit from a supportive and friendly team keen to help you on your journey.

You will need to have at least 3 years commercial experience supporting 2nd line technical queries.

  • Perform 1st/2nd line diagnostics
  • Setting up new users, building laptop and PC hardware, configuring software and VPN access.
  • Adhering to ISO process to deliver a high grade of IT and customer support
  • Esnure all tickets are resolved or escalated
  • Training and support of new users across software and IT services
  • Interactions with globally dispersed end users

Key Skills & Experience:

  • Previous experience working in a 1st and/or 2nd line IT Support role and management of P1 and P2 incidents
  • Experience of using an IT ticketing system
  • Excellent communication skills
  • Knowledge of PC hardware, software, and their components in a business environment
  • Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook
  • Proven troubleshooting skills
  • Proven working knowledge of operating systems (Windows primarily) and ISO standards
  • Team player with a strong attention to detail
  • Positive attitude with a proactive approach to work

How to Apply:

Please send your CV to Spectrum IT Recruitment (South) Limited.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

"}